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Client Service Coordinator

2 months ago

Sherwood Park Alberta, Edmonton region, Canada SGS Full time

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Welcome to SGS Canada Crop Science Our team is looking for a Client Service Coordinator at our office in Sherwood Park, AB. This role will be 100% working from the office located in Sherwood Park, AB.

Day to day duties may include:

  • Communicate with internal and external clients.
  • Manage the client experience through accelerated customer service and support.
  • Receive samples and log them into laboratory software.
  • Create and maintain client financial account and communication profile.
  • Liaise with laboratory staff to meet customer expectations.
  • Deliver results data to achieve customer satisfaction by maintaining specified turnaround targets.
  • Process payments and respond to account balance questions, collections when required.
  • Respond to customer concerns and complaints and initiate corrective or preventative actions.
  • Order supplies through procurement and coordinate shipments.

Qualifications

Qualifications

  • Experience: Minimum of 3-5 years previous work experience in client services, business administration or agriculture
  • Education: A post secondary education (degree and/or diploma) in agriculture, sales or business administration would be a strong asset.
  • Previous experience and knowledge of agriculture and/or sales would be an asset.

Additional Information

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.