Software Product Support Technician

1 month ago

Collingwood Ontario LM, Simcoe region, Canada MacLean Engineering Full time

At MacLean Engineering, we’re not just building machines – we’re pioneering innovations that redefine industry standards. We are looking for a Software Product Support Technician who is passionate about pushing the boundaries of engineering excellence and wants to be at the forefront of technological advancements in the mining industry. We prioritize safety, integrity, and teamwork in everything we do by ensuring that every member of our team feels respected, heard, and inspired to excel. Join us in building a brighter future together at MacLean Engineering

The Position: As a Software Product Support Technician within our Customer Service & Support organization, you’ll play a pivotal role in shaping the future of how we execute our customer support. Collaborating closely with multidisciplinary teams of engineers and technicians, your expertise will ensure the success and customer acceptance of new sophisticated control systems that optimize vehicle performance, enhance safety, and ensure operational efficiency. This role offers an exciting opportunity to apply your technical skills and creativity to solve complex challenges in a fast-paced and rewarding environment.

Lead by a customer support manager with more than five years of hands-on experience at MacLean, the Product Support Team is one of four verticals in the Customer Service & Support department, shaping the MacLean Way of providing ongoing customer support and satisfaction. You will be responsible for supporting new feature development like smart operator assists, collision avoidance integration (CAS Level 9), robot-controlled operation, and CAN-based “Fly-by-Wire” control systems and their integrated technology (controllers, PLCs, HMIs, I/O modules). The successful candidate will be at the forefront of supporting rapidly growing technology implementation onto our fleet of equipment and directly validating innovative solutions for real-world challenges in underground mining.

Responsibilities and Duties:

  • Understand and utilize low variability PLC languages such as CODESYS and Danfoss for programming mobile equipment.
  • Apply software/hardware troubleshooting best practices to optimize control systems validation and support.
  • Understand CAN protocols, including CANOpen and J1939, for effective communication within vehicle systems.
  • Understand vehicle sensor instrumentation, architecture, and topography.
  • Demonstrate proficiency with various ECUs, including IO modules, controllers, and displays.
  • Demonstrate expertise in both electric vehicle (EV) drivetrain components and diesel engine control systems.
  • Understand how to interpret AutoCAD and Solidworks technical drawings and designs as well as higher-level diagramming tools for control system architecture and network layouts.

Qualifications: The ideal candidate will possess strong communication skills, leadership abilities, and problem-solving capabilities. They will demonstrate organizational skills, discipline, an aptitude for proactive learning, and a positive attitude. Additionally, they should meet the following qualifications:

  • At least 5 years of engineering development experience in mechatronics, electrical engineering, software development, control systems, or related fields.
  • Minimum 5 years of experience with the job responsibilities and duties described above.
  • Strong verbal and written communication skills in English; proficiency in other languages is an asset.
  • Bachelor’s degree or higher in engineering, computer science, or a related field is an asset.
  • Professional Engineer (P.Eng) license or similar certification is an asset.

First Year Goals:

  • Learn the current and envisioned future state of MacLean Engineering’s ~15 core underground mining product line’s control systems.
  • Support the design of existing relay-based, controller-based, PLC-based control systems currently being utilized in our fleet of product lines.
  • Support the design and implementation of the new robotic/CAN-based Abi Bolter.
  • Support the design and implementation of new CAN bus control product “MacLean Operating System (MOS)” with new top-level architecture designs for 2 vehicle application types (i.e. Rockbreaker).
  • Create/support control system-based training modules or instructor-led classes.

Closing: Inspired by over 50 years of pioneering excellence, MacLean Engineering continues to lead the way in underground mining equipment solutions. Rooted in our founder’s unwavering commitment to safety, productivity, and enduring quality, we are driven by innovation and expansion. With facilities strategically located across Ontario in Collingwood, Owen Sound, Barrie, and Sudbury, and across the globe in Mexico, South Africa, and Australia, our dedicated workforce of skilled tradespeople collaborates in a safety-centric environment to deliver superior components and equipment to the underground mining, municipal, environmental, and industrial sectors. Join us at MacLean Engineering and be part of a legacy built on innovation, quality, and lasting impact.

We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However, only those candidates selected for an interview will be contacted.

This position will be located in our Sudbury Location (Kelly Lake).

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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