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Quality Improvement Specialist
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Surrey, British Columbia, Canada Fraser Health Full timeJob SummaryAs a Quality Improvement Representative, you will play a crucial role in supporting the Vision, Values, Purpose, and Commitments of Fraser Health. Your primary responsibility will be to review the structure and provision of staffing/scheduling services by a central staffing centre to service departments across Fraser Health.Key...
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Quality Improvement Representative, Workforce Optimization Staffing Services
3 months ago
The salary range for this position is CAD $31.80 - $45.71 / hour
Come work with us
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.
Take the next step and apply so we can continue the conversation with you.
Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The role is responsible to review the structure and provision of staffing/scheduling services by a central staffing centre to service departments across Fraser Health and to identify process, resourceand structure changes toenhance the quality of services provided.
Responsibilities
- Supports learning needs assessments of individuals through on site education support and learning plans
- Assists with assessment and implementation of service needs including the development of new units and modifications to existing units.
- Conducts and monitors regular quality audits on staffing services systems and process.
- Plans and schedules educational activities and maintains a system for tracking attendance; maintains statistics for reporting purposes.
- Works in collaboration with the Staffing Services Leaders to ensure that clinical managers are consistent with staff scheduling best practice, collective agreement requirements, FH processes, and testing staffing processes for any planned software upgrades.
- Evaluates and monitors statistical reporting and performance metrics with staffing services operations.
- Assesses the qualifications and experience required, the technical training required for schedulers and develops plans to implement changes that may be required in conjunction with Staffing Leaders and Clinical Managers
- Reviews and recommends process changes for work flow and staffing levels in scheduling processes in conjunction with Staffing Leaders and Clinical managers.
- Supports knowledge transfer and integration across systems and client applications as required.
Qualifications
Education and Experience
Graduation of a two year diploma program related to administration supplemented with three (3) years related experience, or an equivalent combination of education training and experience.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities:
- Demonstrated experience with computer and staffing software programs.
- Demonstrated experience with staffing services.
- Demonstrated knowledge of collective agreement provisions.
