
Customer Service Representative
2 weeks ago
Full job description
As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
Issue Resolution: Diagnose and resolve customer issues effectively, ensuring timely follow-up and resolution.
Product Knowledge: Maintain an in-depth understanding of our products and services to provide accurate information and support.
Documentation: Record customer interactions and feedback in the customer relationship management (CRM) system.
Collaboration: Work closely with other departments (e.g., sales, technical support) to resolve complex issues and improve processes.
Feedback: Collect and report customer feedback to help improve products and services.
Training: Participate in training programs to enhance product knowledge and customer service skills.
Qualifications:
Experience: Previous experience in customer service or support is a plus.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other relevant tools.
Ability to work independently and as part of a team.
Attributes: Empathetic, patient, and able to manage stressful situations calmly.
Work Environment:
May work in an office setting or remotely, depending on company policies.
Flexible hours may be required to accommodate customer needs.
Job Types: Full-time, part time
-
Technical Service Representative
3 weeks ago
Alberta, Canada, Canada Lock Search Group Full timeTechnical Service RepresentativeAlbertaAre you experienced in servicing medical equipment, including installations, maintenance, repairs, and technical support? If so, this opportunity may be for you!Lock Search Group is proud to partner with a global leader in the medical field to hire a Technical Service Representative for Alberta. The successful candidate...
-
Bilingual Customer Care Representative
3 weeks ago
Alberta, Canada, Canada EQ Bank | Equitable Bank Full timeReporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication....
-
Regional Business Manager
4 weeks ago
British Columbia, Canada, Canada HLS Therapeutics Inc. Full timeHLS Therapeutics Inc. (HLS) specializes in the acquisition and commercialization of pharmaceuticals focused on addressing unmet needs in the treatment of psychiatric disorders and cardiovascular disease, both in Canada and the United States.With a renewed commitment to our cardiovascular activities and our core values—Integrity, Make it happen,...
-
Sports Field sales representative
3 weeks ago
Ontario, Canada, Canada Lanctôt Sports Full timeWHY CHOOSE LANCTÔT?Lanctôt is a leader in the distribution of premium sports, outdoor, eyewear and fashion brands, representing some of the world’s most renowned names and providing exceptional products across Canada.With over seven decades of expertise and a legacy rooted in sportsmanship, Lanctôt is more than a distributor—we’re innovators,...
-
Director, Broker Placement
2 weeks ago
British Columbia, Canada, Canada Waypoint Full timePOSITION OVERVIEWThe Director, Broker Placement is responsible for leading and managing the broker placement team within Waypoint's insurance brokerage firm. This senior leadership role involves strategic oversight of insurance placements, relationship management with carriers, and ensuring the delivery of optimal insurance solutions to clients. The...
-
Specialty Pharmaceutical Sales Representative
4 weeks ago
Alberta, Canada, Canada HLS Therapeutics Inc. Full timeAbout the Company - HLS Therapeutics Inc. (HLS) specializes in the acquisition and commercialization of pharmaceuticals focused on addressing unmet needs in the treatment of psychiatric disorders and cardiovascular disease, both in Canada and the United States. Driven by our commitment to cardiology and neuroscience and guided by our core values—Integrity,...
-
Advisor, Personal Insurance
2 weeks ago
British Columbia, Canada, Canada Waypoint Full timePOSITION OVERVIEWThe Advisor, Personal Insurance will drive revenue growth by achieving annual sales targets through effective customer management and service strategies. Responsibilities include analyzing risk factors across various policies, overseeing seamless policy renewals, reviewing product terms, identifying cross-selling opportunities, and...
-
Sales Representative
3 weeks ago
Saskatchewan, Canada, Canada Black Gold Marketing Group Ltd. Full timeSales Representative - Black Gold Marketing Group LtdAre you looking to gain hands-on experience in sales and marketing? Black Gold Marketing Sales Group is a sales and direct marketing company. We focus on B2C sales for residential business services. We're actively seeking individuals who are motivated, possess an entrepreneurial spirit, and showcase...
-
Account Executive
2 weeks ago
British Columbia, Canada, Canada Enrollment Resources Full timeAbout the Company Founded in 2003, Enrollment Resources is a software and marketing company helping schools increase their enrollment using a mix of our cutting-edge technologies and professional marketing services.Our core mission is to produce profitable, ethical, and effective solutions that improve enrollment performance for our clients. We use data...
-
Bilingual Associate
2 weeks ago
Quebec, Canada, Canada Tech Mahindra Full timeResponsibilitiesCommunication with customers by voice and email to provide information about products and service offeringsMaintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolution of customer disputes or billing complaints.Check to ensure that appropriate...
-
Executive Director
3 weeks ago
British Columbia, Canada, Canada ivy Group Inc Full timeExecutive Director, BC, Child and Family Services | Taproot Community Support Services The OrganizationTaproot Community Support Services is a leading CARF-accredited organization dedicated to supporting children, families, and individuals through innovative programs, including a range of services in Specialized Homes and Support Services (SHSS), foster...
-
Account Executive, Personal Insurance
2 weeks ago
British Columbia, Canada, Canada Waypoint Full timePOSITION OVERVIEWThe Advisor, Personal Insurance plays a crucial role in responding to inbound quote requests for Personal Insurance across various sales channels. The primary objective will be to meet or exceed monthly and annual sales targets by delivering exceptional customer experiences through consultative selling. The Advisor, Personal Insurance will...
-
British Columbia, Canada, Canada V-LAW Full timeLawyer, are you tired of the traditional office grind?Do you dream of going solo but dread the burden of admin tasks? V-Law offers a way out of the traditional grind, taking care of all your solo practice's administrative needs.With V-Law, you can:Choose the cases you want to work on.Increase your billable hours and efficiency.Set your own schedule and...
-
Project Engineer
3 weeks ago
British Columbia, Canada, Canada Barnard Full timeWho We AreBarnard Construction Company, Inc. is a heavy civil construction company based in Bozeman, Montana, with projects underway across North America. We are ranked by Engineering News-Record, (a leading construction industry periodical), as one of the USA’s Top 400 civil contractors. We specialize in dam construction and rehabilitation, power...
-
Project Manager
3 weeks ago
British Columbia, Canada, Canada Barnard Full timeWho We AreBarnard Construction Company, Inc. is a heavy civil construction company based in Bozeman, Montana, with projects underway across North America. We are ranked by Engineering News-Record, (a leading construction industry periodical), as one of the USA’s Top 400 civil contractors. We specialize in dam construction and rehabilitation, power...
-
Bilingual Associate
2 weeks ago
New Brunswick, Canada, Canada Tech Mahindra Full timeResponsibilitiesCommunication with customers via telephone to provide information on product and service offerings.Maintenance of records of customer interactions, transactions, details of inquiries, complaints, and comments, as well as actions taken.Resolution of customer disputes or billing complaints.Ensuring that appropriate changes were made to resolve...
-
Outside Sales Representative
3 weeks ago
Ontario, Canada, Canada Kelly Services , Ltd. Full timeKelly Services has partnered with a renowned company specializing in printing services and communication graphics in Woodbridge, Ontario for the role of Outside Sales RepresentativeDirect Hire Perm roleJob ResponsibilitiesSell full line of color services, including large and small format, and finishing services to local, regional and national...
-
Benefits Administrator
4 weeks ago
British Columbia, Canada, Canada Navacord Full timeThis role is being posted by Navacord on behalf of Waypoint Benefits & Financial Services. This role can be in BC or AB. Position SummaryThe Benefits Administrator provides Third Party Administration which includes the administration, education, and communication of the Group Benefits plan and other benefits available to our clients. The role liaises with...
-
Delivery SA in British Columbia
3 weeks ago
British Columbia, Canada, Canada Commit Full timeCommit is a global technology services company with a rapidly expanding footprint in North America. As an AWS Premier Tier services partner with over 700 in-house engineers, we are intentionally growing our presence on the West Coast.We are looking for an exceptional Solutions Architect who loves implementing AWS services and resides in British Columbia!As...
-
Sales Development Representative
4 weeks ago
Ontario, Canada, Canada The Leadership Agency Full timeSales Development RepresentativeWe are working with a high-growth tech company that specializes in the SMB space and has thousands of customers. Their business management software is helping their customers maximize profits. They are profitable and growing, with over 3000 business owners on their platform.Reporting to the Sales Development ManagerResponsible...