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Director, Strategy

3 months ago

Old Toronto Ontario, CA Visa Full time

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Commercial and Money Movement Solutions (CMS) represents a key strategic growth area for Visa globally as we expand beyond consumer to business and into broader money movement flows among individuals, businesses and governments. As part of our suite of solutions - Visa Commercial Solutions, Visa Direct, Visa B2B Connect and Visa Cross Border Solutions – Visa offers payment services that provides clients (issuers, fintech, acquirers, processors, merchants, and service providers) the ability to facilitate payment or money movement between accounts, cards and digital wallets in Canada and around the world.

The Director, Strategy & Operations reports to the VP, Head of Commercial & Money Movement Solutions (CMS) for Visa Canada and will be responsible for driving the growth planning, strategic initiatives, and business operations for this high growth business in Canada. This role will partner with the head of CMS and the functional leaders (specialized sales and product commercialization) to form the CMS operating team and will play a key role in shaping the overall day-to-day decision making, management and business operations in market.

Operating in a matrixed environment, this role will be highly visible and will have connectivity into a variety of Visa’s North American business teams including Visa Commercial Solutions, Visa Money Movement Solutions and Visa’s Real-Time Payments and Open Banking functions. Strong organizational and interpersonal skills are critical as this role will interface with many cross-functional groups – including sales teams (financial institution, fintech, merchant and acquiring), client consulting, marketing, corporate communications, legal, and finance – to ensure coordination and alignment towards achieving our aspirational business objectives.

The ideal candidate must have the ability to gain deep subject matter depth on a multitude of topics on short notice and be skilled at the synthesis of multiple sources of information (qualitative and quantitative) to create real and actionable insights for leadership. He or she must stay in front of innovation trends in the payments industry and be able to develop an independent point of view on topics in the face of uncertainty and imperfect information.

Essential Functions:

  1. Financial Management & Scorecard Reporting. Accountability for developing and managing overall management reporting including financial reporting, budget/contractual commitment tracking, scorecard performance reporting and strategic initiative tracking utilizing the Dynamics tool where appropriate.
  2. Sales Enablement & Operations. Lead core sales support functions including annual client engagement survey reporting & action planning, client events management, strategic usage of Visa sponsorship assets to drive client engagements.
  3. Annual Planning Process. Lead annual business planning initiatives on behalf of the CMS Canada team. Responsibilities include but are not limited to annual planning, goal setting, scorecard development, development of annual account sales plans, etc.
  4. Strategic Initiatives. Lead strategic initiatives and multi-year strategic growth planning. Act as project management office (PMO) for key strategic initiatives for the CMS Canada. Develop and drive progress against key strategic initiatives including business casing, analysis, and action planning to achieve desired outcomes.
  5. Strategic Alignment with Functional Partners. Collaborate with Marketing, Public Relations/Communications, Government Relations and other functional teams as appropriate to develop Visa’s external presence strategy across business lines (marketing communications strategy, PR strategy, attendance and sponsorship of industry conferences and events, etc.).
  6. Stakeholder Management. Facilitate collaboration with key internal strategy & operations partners, including Canada market teams and North America functional teams (Visa Commercial Solutions, Visa Direct, Consumer Payments, etc.), to ensure effective alignment of priorities and strategies within matrix organization.
  7. Insights & Thought Leadership Development. Generate meaningful data-driven insights and thought leadership through analyzing Visa data, market reports and benchmarks. Maintain view of relevant industry trends and market developments, monitor, analyze and develop executive summaries and strategic responses to competitor strategies.
  8. Drive CMS Canada Narrative. Support the development of key documents for presentation at internal and external speaking events including senior executive briefings, Visa Canada Advisory Board presentations, Client Quarterly Business Reviews, industry forum presentations, etc.
  9. Team Culture & Operational Effectiveness. Support CMS Canada organization and team culture development by tracking progress of key initiatives, leading team wide engagements (monthly, quarterly), recruitment, and team-wide communications on priority events/topics.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

  • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications:

  • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
  • MBA or relevant graduate degree from top-tier institution or similar academic experience.
  • Experience working in/with banking and payments industry.
  • Previous experience in a management consulting firm.
  • Demonstrated senior level experience in corporate and business strategy/management consulting roles, with proven ability to deliver projects and expertise in consulting methodologies.
  • Executive presence including excellent written and verbal communication and presentation skills, and ability to communicate at all levels within large organizations.
  • Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization.
  • Demonstrated project management skills given that this role involves managing multiple projects with multiple stakeholders simultaneously.
  • Have an entrepreneurial approach and vision, proactive self-starter seeking initiatives to advance.
  • Substantial problem-solving ability with strategic focus on impacting ROI.
  • Strong analytical skills, with demonstrated intellectual and analytical rigor and ability to work with large data sets to synthesize key impacts for clients.
  • Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently.
  • Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities.
  • Understanding of banking/payments P&L and critical factors in driving profitability.
  • Ability to influence and negotiate with senior executives.
  • Prior experience working with Canadian bank and other financial institutions is a plus.
  • Technology/Digitally-savvy and an understanding of consumer economics/behavior, trends and applications.
  • Curiosity & willingness to learn and develop as a professional – high levels of integrity and business ethics.
  • Demonstrated success in driving direct sales success with new product offerings.
  • Demonstrated thought leadership and the aptitude to think creatively and identify new ways to innovate and differentiate products with evidence of tangible business results.
  • Ability to inspire and influence those without direct management responsibility.
  • Possess a high level of professionalism and leadership skills to build business relationships, trust and respect with business partners and suppliers.
  • Strong team player, self-motivated and the ability to work independently at coordinating across functional activities, obtain buy-in and elevate issues at critical junctures appropriately.
  • Visa or financial/payment industry knowledge required, push payments or real-time payments experience a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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