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Technical Writer
2 months ago
Contract Duration: 8 months
Location: Hybrid-on-site 2 days a week | Downtown, Toronto
Daily Responsibilities:
- Create complex documentation material in accordance with documentation standards
- Supports writing of several documents and assesses instructions and documentation to ensure it meets user acceptability tests and requirements
- Confer with client to establish technical specifications and to determine subject material to be developed for publication
- Develop and test complex user scenarios that assess applicability and usability of documentation
- Analyze business and user needs, document requirements and design documentation intended for business and IT audiences
- Work with internal business units to seek understanding and obtain collaboration on documentation requirements
- Audit existing documentation in accordance with internal audit requirements or as a result of organizational or infrastructure changes
- Review and approve edits or changes in scope, format, and content made to material prepared by other technical writers or establishment personnel
- Maintain an accurate understanding of internal knowledge
- Sharing processes to ensure delivery of requested information at the right time
- Maintain detailed knowledge of the business's current technology and infrastructure and keep current on knowledge sharing methods, tools and techniques
- Revise existing documentation standards as necessary
Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:
- Strong editing and reviewing skills to ensure final product meets client expectations
- Strong writing skills that clarify and communicate instructions or procedures
- Strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Advanced documentation skills- Knowledge of communication and dissemination techniques and methods would be an asset
- Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area
- Strong knowledge of and ability to utilize knowledge capture processes in response to business requirements
- Ability to learn new techniques and software to support the client
Nice-to-have Skills/Experiences and/or Education, certifications, qualifications, designations:
- Bachelor’s degree in Communications, English, Journalism, Business or related field
- Certification in Technical or Business Writing - would be an asset
- 5-9 years technical/business writing experience
