Technical Writer

4 weeks ago


Toronto, Ontario, Canada University Health Network Full time
Job Summary

The University Health Network is seeking a skilled Technical Writer to join their team. As a Technical Writer, you will be responsible for creating high-quality documentation to support the Service Desk and Technical Support teams.

Key Responsibilities:

  • Develop Level 1 support documentation for the Service Desk and Technical Support teams
  • Collaborate with subject matter experts to gain a deeper understanding of technical concepts
  • Communicate complex information in a user-friendly and step-by-step manner
  • Analyze process activities and process data to identify reporting needs
  • Review and provide feedback on submitted Knowledge Base articles

Requirements:

  • Minimum of 3 years of practical experience in a related field
  • Experience working in an ITSM role (incident, problem, change, knowledge)
  • Proficient knowledge of Windows 10 and MS Office products
  • Ability to effectively deal with high-priority unscheduled tasks and problems

Why work at the University Health Network?

The University Health Network is a leading healthcare provider in Canada, offering a wide range of benefits, programs, and perks to its employees. As a Technical Writer, you will have the opportunity to work with a talented and inspiring team of healthcare professionals, while also developing your skills and expertise in a dynamic and supportive environment.



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