Field Service Representative
4 weeks ago
Providing on-site and remote technical support for installation and commissioning and conducting maintenance autonomously on ABB equipment installed at mine sites. Identify and develop business and commercial opportunities based on customer knowledge and collaboration across ABB. Act as the key point of contact for customer technical service requests for assigned customer(s) to help them achieve their productivity and quality targets. Consult with and advise customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines. Troubleshoot equipment and process problems, perform Root Cause analysis, provide recommendations, and implement solutions to eliminate root causes. Prepare and present reports to customers for maintenance services with their maintenance programs with recommendations for product, quality, and customer service improvements. Domestic and International travel will be required, as the role will require hands-on support at customer sites. Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Qualifications for the role- A Bachelor’s Degree in Electrical/Mechanical Engineering or similar.
- Sound knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing of MV equipment.
- Knowledge of servicing industrial equipment.
- Strong Software understanding.
- Excellent mechanical skills.
- Valid driver's license and passport are required.
- Availability for travel to customer sites (60 – 70 %).
- Experience with installation and maintenance of industrial automation systems, including PLCs and/or DCS (Distributed Control Systems), would be an asset.
- Excellent bilingual communication skills (French/English). French is required. English is also required to communicate with customers outside Quebec on a regular basis.
- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program
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