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Field Service Technician-Temp

4 weeks ago

Greater Sudbury Ontario, Ontario, Canada Glory Global Solutions Full time

COMPANY OVERVIEW

As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

GLORY OFFERS:

  • Group RRSP with company contribution of 50% of employee’s contribution
  • Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

ROLE PURPOSE:

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

  • Directly manage all aspects of customer service and care with our clients
  • Independently troubleshoot and repair a variety of high-speed cash-handling equipment
  • Track and manage parts/tools
  • Stay abreast of changes in technical and functional elements of GLORY equipment

THIS JOB MIGHT BE RIGHT FOR YOU IF:

  • You enjoy interacting with people and providing good customer service.
  • You consider yourself mechanically inclined and a fast learner.
  • You have great communication skills and can effectively convey information.
  • You are conscientious. You take the time to ensure that your work is done right.
  • You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
  • You are driven and motivated to make a meaningful impact in your role.

MAIN RESPONSIBILITIES:

  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Document system problems and preventative maintenance in customer site log
  • Gather and record machine information to monitor performance
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
  • Make recommendations for improving the service, reliability, and performance of our equipment
  • Escalate difficult technical problems by seeking timely advice or assistance from technical support
  • Establish preventative maintenance schedules and implement according to company specifications
  • Adhere to safety guidelines and policies, complete required EHS training, timely reporting of any job site accidents (for an injury or property damage).
  • Any other job responsibilities as assigned within scope of position.

PAY RANGE:

$44,430 to $58,500 per year, plus overtime and on-call pay. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications:

  • Excellent customer service and communication skills
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Logical troubleshooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
  • Understanding of AC/DC power distribution, and digital/analog circuitry
  • Trained in the maintenance and repair of electro-mechanical machines
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver’s License at all times
  • Candidates must be legally authorized to work in Canada
  • While some computer knowledge is required, this position is focused on electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

REQUIRED SKILLS AND COMPETENCIES

  • A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
  • Must be able to lift up to 50 pounds without assistance
  • Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
  • Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
  • Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
  • Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
  • Must be able to drive to customer sites during working hours
  • Occasional travel outside your assigned territory including air and overnight travel may be necessary
  • Ability to accommodate limited accessibility at a job site
  • Ability to work autonomously with minimal supervision

An Equal Opportunity / An E-Verify Employer

It is the policy of GLORY Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, provincial or local law governing the GLORY Global Solutions, Inc. location to which this application is submitted.

Physical Demands and Work Environment

The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.

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