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Learning and Devlopment manager

1 month ago

Canada, CA Accor Hotels Full time
Company Description

Join us at Accor, where life pulses with passion

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description
  1. Develops a training strategy for the hotel.
  2. Plans orientation trainings and delivers these training according to the plans.
  3. Supervises the development of the Annual Training Plan.
  4. Conducts follow-up studies of all completed training to evaluate and measure results.
  5. Modifies programs as needed.
  6. Develops effective training materials utilizing a variety of media.
  7. Develops trainer development programs and coaches others involved in training efforts, providing effective growth and development opportunities.
  8. Displays leadership in guest hospitality and creates a positive atmosphere for guest relations.
  9. Observes service behaviours of associates and provides feedback to individuals and/or managers.
  10. Monitors enrolment and attendance at training.
  11. Reviews comment cards and guest satisfaction results to identify areas of improvement.
  12. Measures transfer of learning from training courses to the operation.
  13. Develops and monitors spending against the departmental budget.
  14. Exemplifies the desired Rixos culture.
  15. A member of Curriculum Advisory Board (CAB).
  16. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  17. Evaluates the trainer’s performance and effectiveness of training programs and provides recommendations for improvement.
  18. Researches new technologies and methodologies in workplace learning and presents this research.
  19. Stays up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
  20. Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
  21. Manages the delivery of training and development programs.
  22. Conducts appraisals for the training team.
  23. Ensures statutory training requirements are met.
  24. Prepares development plan for subordinates.
  25. Designs, develops, and produces managerial training materials and hand-outs.
  26. Observes employees’ performance improvement.
  27. Is present during operation to ensure that the quality of service provided is in parallel with the hotel service standards.
  28. Predicts that all activities and purchases may create disease for the environment, joins activities organized to protect biological diversity, and shares responsibilities to increase environmental knowledge and carry on necessary trainings.
  29. Implements necessary warnings and departmental trainings to save energy inside the facility and carries on implementing decisions taken for energy savings.
  30. Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and leads staff in these efforts.
  31. Provides safe handling, storage, and use of chemicals in accordance with laws, controlling and reducing chemical pollution.
  32. Carries out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
  33. Carries out all other duties assigned by managers and hotel management not specified in the job description.
Qualifications

Education: Bachelor Degree in related field

Experience: 5 years work experience in Training Department

Foreign Language: Outstanding level of English

Courses and Training: Prior attendance in courses and seminars in the field.

Computer Literacy: Excellent computer skills

Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.

Additional Information

Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff in these efforts.

Provide safe handling, storage, and use of chemicals in accordance with laws, controlling and reducing chemical pollution.

Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.

Carry out all other duties assigned by managers and hotel management not specified in the job description.

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