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Director of Applications

3 months ago

Canada, CA Lumotive Full time

Lumotive's revolutionary programmable optical semiconductors enhance perception, boost computing power, and ensure robust high-speed communication across various markets.

The award-winning, highly patented Light Control Metasurface (LCM™) chip is the first commercially available software-defined photonic beamforming solid-state technology addressing critical gaps in multiple industries, from 3D sensing to AI computing.



Our LCM™ chip has already secured multiple design wins in our initial market, positioning it at the forefront of the 3D sensing evolution. By merging lidar and ToF camera technologies, it caters to a wide range of markets, including consumer electronics, robotics, industrial, and automotive sectors

.Lumotive was named Fast Company’s Next Big Thing in Tech and won two CES Innovation Awards. Headquartered in Redmond, WA, with offices in San Jose, CA, and Vancouver, Canada, Lumotive is backed by notable investors, including Gates Frontier, MetaVC Partners, Quan Funds, Samsung Ventures, and Uniquest


.
Position Overvie

w:We are seeking a highly skilled and motivated Director of LIDAR Applications to lead and grow our technical support and applications team. This individual will play a critical role in ensuring our customers receive exceptional support and service throughout their adoption cycle – from early evaluation to custom design to product deployment. The ideal candidate will possess a strong technical background, excellent communication skills, and proven experience in customer-facing roles within the tech industry. This is a unique opportunity for someone who is passionate about customer satisfaction, strategic planning, and technical innovatio


n.
Key Responsibiliti

  • es:Leadership and Team Managem
  • entLead, mentor, and develop a high-performing customer support te
  • am.Establish and manage team goals, performance metrics, and professional development pla
  • ns.Foster a positive and collaborative team cultu
  • re.Strategic Planning and Execut
  • ionDevelop and implement customer support strategies and initiatives aligned with company objectiv
  • es.Drive alignment with customer objectives and schedules with all internal and external stakeholders to ensure timely completion of all deliverables and successfully achieving long-term goa
  • ls.Collaborate with cross-functional teams (Engineering, Sales, Product Management) to ensure seamless customer support and meet internal revenue targe
  • ts.Technical Expertise and Problem Solv
  • ingGain a deep understanding of Lumotive's LCM and LCM-based lidar technology platfor
  • ms.Provide high-level technical support and guidance to the team and custome
  • rs.Troubleshoot complex technical issues and work closely with engineering teams to resolve th
  • em.Customer Interaction and Relationship Managem
  • entServe as the primary point of contact for key customers and manage high-priority support cas
  • es.Develop and maintain strong, long-lasting customer relationshi
  • ps.Gather and analyze customer feedback to drive continuous improveme
  • nt.Process Improvement and Documentat
  • ionDevelop and maintain support documentation, FAQs, and knowledge base articl
  • es.Implement and optimize support tools and systems to enhance efficiency and effectivene
  • ss.Monitor and report on support team performance and customer satisfaction metri

cs.Qualificati

  • onsBachelor's or Master's degree in Electrical Engineering or Computer Scien
  • ce.5+ years of experience in a customer facing or customer support role, with at least 2 years in a leadership positi
  • on.Experience with support tools and systems (e.g., CRM, ticketing systems) is a pl
  • us.Worked for a technology company where it designs and manufactures LIDAR technology based products or semiconductor technolo
  • gy.Proven track record of managing and growing a customer support team in a highly technical environme
  • nt.Exceptional communication skills, both written and verb
  • al.Ability to handle multiple tasks and prioritize effectively in a fast-paced environme


nt.