Director of Compliance

BrainFinance is a leading financial technology company that provides responsible and constructive credit solutions to consumers. We are redefining access to credit through our revolutionary technology that utilizes machine learning and automation capabilities to offer better and simpler financial services to everyone.

A true innovation lab, our team consists of financial experts, data geeks, mathematicians, computer scientists, and software engineers, all working together to bring fair and transparent credit solutions to the masses.

Here's what we're looking for

We are seeking a highly skilled Director of Compliance to join our team, reporting directly to the Chief Compliance Officer, Chief Privacy Officer, and CAMLO. In this pivotal role, you will help shape the organization's compliance framework while collaborating across the three (3) lines of defense to lead strategic planning and execution.

The Director will be responsible for ensuring the timely delivery of all reporting requirements, including quarterly updates to senior management and the Executive Committee. Furthermore, this role will play a crucial part in driving the development, evolution, and maintenance of a robust Compliance governance structure, continuously enhancing the organization's compliance framework.

Your daily responsibilities

• Oversee and continuously evolve Compliance governance within the organization through the development of strategies, as well as the creation, maintenance, and updating of policies, guidelines, tools, and processes;
• Ensure alignment with applicable regulatory requirements and maintain compliance with evolving industry standards. Develop and monitor the maturity and effectiveness of assigned Compliance Framework elements, ensuring continuous improvement aligned with strategic business objectives;
• Preference will be given to candidates with prior experience in product development within the fintech, payments, or chargeback sectors;
• Identify and address potential risks associated with monitoring card transactions, including fraud detection, chargeback management, and regulatory compliance;
• Implement effective tools for monitoring daily exceptions, utilizing meaningful parameters such as transaction volume, transaction count, card acceptance method, geography, MCC, and refunds or chargebacks exceeding set thresholds. Work closely with Operations and Payment Processors on dispute management and resolution, leveraging a deep understanding of chargeback rules;
• Define and align Compliance Framework elements with the Chief Compliance Officer’s mandate and Regulatory Compliance Management Policy obligations;
• Prepare and finalize monthly compliance reporting, taking ownership of reporting processes and actively seeking opportunities for continuous improvement;
• Review business and program reports to ensure quality, completeness, and impact, providing clear calls to action;
• Assist in the annual review of the Compliance Mandate, including assessing the maturity of the Compliance function and offering support for significant enterprise and risk disclosures;
• Develop and monitor operational metrics and KPIs, including financial outcomes, to track and enhance program performance;
• Transform fraud and claims intelligence into actionable risk management strategies;
• Enhance the fraud management framework to effectively mitigate risks in an automated claims environment, leveraging artificial intelligence and machine learning capabilities;
• Oversee the day-to-day monitoring of BrainFinance’s AML/ATF program, ensuring full compliance with all legislative and regulatory requirements;
• Evaluate business and new product proposals, action plans, and related documentation to ensure compliance with the program’s regulatory and legislative obligations as part of the ongoing Risk Assessment process;
• Maintain up-to-date policies and procedures to ensure compliance with applicable laws, regulations, standards, and industry best practices;
• Escalate significant concerns identified in the daily operations of the compliance program to the CAMLO for reporting to senior management in a timely manner;
• Conduct risk-based reviews of AML alerts and cases across all business lines, ensuring proper decisions and subsequent actions are executed in accordance with established standards;
• Gather information and intelligence from all available sources to determine if there is sufficient suspicion of money laundering, terrorist financing, or other criminal activities. If suspicion exists, report to the relevant regulatory authority to comply with legal obligations and mitigate risk to BrainFinance, in line with organizational policies.

Key Performance Indicators

• Executes testing engagements in accordance with established standards, ensuring timely completion within target deadlines;
• Conducts thorough and skilled analytical research and analysis as part of testing engagements and related initiatives;
• Collaborates effectively with key stakeholders throughout the testing process to ensure alignment and successful outcomes;
• Manages follow-up on findings from testing engagements in compliance with established protocols;
• Proactively identifies issues requiring further attention, escalation, or review, and coordinates with the appropriate teams to ensure resolution.

Your skills and experience

• A Bachelor's degree in Law, Finance, Business Administration, or a closely related field is required;
• A minimum of 5 years of experience in AML compliance, FINTRAC guidelines, PCI DSS requirements, and privacy laws (PIPEDA) within the financial services sector is essential;
• Demonstrates a high level of innovation, with the ability to drive initiatives forward and foster an environment that encourages novel approaches, challenges conventional thinking, and inspires creativity and risk-taking, all while safeguarding the customer and core business functions;
• A strategic thinker capable of developing forward-looking strategies to address evolving challenges in a dynamic environment;
• Strong problem-solving and decision-making abilities, with sound judgment in escalating issues and ensuring that all relevant stakeholders are engaged in the decision-making process;
• A skilled relationship builder, adept at establishing connections with individuals who can provide valuable insights, intelligence, and support, helping to drive inclusive business practices;
• Excellent communication skills, characterized by a consistent, direct, and positive approach to keeping initiatives on track and stakeholders engaged. Able to distill and convey complex information in a manner that is meaningful and relevant to the target audience;
• Proactively seeks opportunities for improvement and delivers innovative solutions;
• Strong ability to interpret and effectively communicate compliance requirements, translating them into actionable plans;
• Persuasive and articulate in both verbal and written communication, with a demonstrated ability to facilitate the resolution of complaints;
• Up-to-date knowledge of current trends and developments in investigative techniques and their practical applications;
• Proven experience in business intelligence or data analytics, preferably in a leadership or managerial role.

Perks and benefits

• Group Insurance (Health and Dental)
• Retirement Savings Plan (RSP)
• Virtual healthcare
• Employee Assistance Program (EAP)
• Hybrid - Office / remote (the team is in the office on Wednesdays)
• Additional Days off (Moving day, Birthday, 5 personal days)
• Health and Wellness Program
• Office perks: Event Coordinator responsible for social activities, 5-7, snacks provided, yoga and meditation room
• Paid subscription to training tools
• Benefits for public transportation (Bixi, Opus)
• Modern open plan office with pin pong, and pool table
• A friendly and relaxed working environment