Senior Manager of Operations

4 weeks ago

Toronto Ontario, Ontario, Canada Serv Recruitment Agency Full time

Our client, a leader in the logistics industry, is hiring a self-motivated Senior Manager of Operations. We are looking for someone who has a growth mindset and a passion for fostering an innovative, solution-driven environment.


Position Responsibilities:

This role will ensure operational efficiency, drive the adoption of innovative technologies, and support the company’s hyper-growth vision. The Director of Operations will align closely with the company’s mission, values, and strategic objectives while leading a high-performing team through change and rapid growth.


This role includes:


Leadership & Team Management

  • Lead and manage a team of operations professionals, including people managers, to ensure the delivery of excellent transportation services.
  • Oversee employee development and performance, fostering a growth mindset within the team.
  • Ensure alignment with the company's vision of hyper-growth by creating a culture that embraces change and continuous improvement.
  • Act as a mentor and coach, promoting collaboration, creativity, and a shared vision for operational excellence.


Customer Experience Management

  • Oversee all aspects of customer service management, ensuring the highest level of customer satisfaction.
  • Develop and implement strategies to improve the overall customer experience, ensuring consistent and positive interactions.


Operations & Technical Oversight

  • Ensure smooth and efficient logistics operations, with a strong understanding of technical and logistical requirements.
  • Utilize data-driven decision-making to optimize operations, ensuring KPIs are met and exceeded.
  • Oversee the use of technology within operations, including the rollout of new systems and tools aimed at automation and process improvement.
  • Proactively identify and implement technology that enhances operational efficiency and supports the company’s future growth.


Strategic Planning & Collaboration

  • Collaborate across various departments, including IT, customer service, and finance, to ensure alignment on company goals and objectives.
  • Lead strategic initiatives aimed at operational scalability, automation, and overall process improvement.
  • Understand and navigate the company’s database and information systems to leverage data for better decision-making.


Technology & Process Improvement

  • Drive the adoption of new technology solutions that improve efficiency and customer satisfaction within the logistics space.
  • Address challenges in technology rollout and implementation, identifying gaps and proposing solutions to bridge them.
  • Stay ahead of industry trends and innovations, bringing in relevant technologies that can support the company’s vision for the future.


Qualifications

  • Minimum of 5-8 years of experience in a management role within the logistics sector.
  • Minimum of 5 years of experience overseeing and leading people managers.
  • Extensive experience in customer experience management and operational leadership.
  • Deep understanding of logistics operations and its technical requirements.
  • Proven ability to adapt to change and lead teams through transformation in a fast-paced, hyper-growth environment.
  • Strong proficiency with spreadsheets, Microsoft Office Suite, and other relevant operational tools.
  • Demonstrated ability to strategically assess and implement new technology solutions.
  • Experience working with and navigating complex databases to extract actionable insights.
  • Self-starter with the ability to take initiative, drive innovation, and push for continuous improvement.
  • Excellent collaboration and communication skills, with a focus on building strong relationships across departments.
  • Growth mindset and a passion for fostering an innovative, solution-driven environment.


Location: Toronto or Montreal

Job Type: Full-time

Salary: Starting at $130 +bonus

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