Senior Manager of Intelligent Operations Delivery

5 days ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

At Royal Bank of Canada, we are seeking a highly skilled Senior Manager of Intelligent Operations Delivery to join our team. This is a full-time, salaried position with an estimated annual salary of $170,000-$200,000.

About the Role

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. As a Senior Manager of Intelligent Operations Delivery, you will play a critical part in strategic and executional activities including roadmap development, business casing, and reporting excellence.

Key Responsibilities

  • Lead and manage the delivery of Intelligent Ops initiatives from inception to completion, ensuring team alignment, communicating project status and issues to stakeholders, and delivery excellence.
  • Collaborate with various Lines of Business and their technical teams to understand current observability and SRE practices, identifying best practices, opportunities for improvement, and feature requests to contribute to the IntelligentOps vision and strategy.
  • Work with technical teams to develop and deliver a roadmap of features. Assist in facilitating trade-off/prioritization decisions with project teams through strategic insight based on research and analysis.
  • Advocate for the IntelligentOps program, ensuring stakeholders at all levels see value in the program and are motivated to onboard. Track and improve KPIs related to adoption and usage of the IntelligentOps program.
  • Develop a communications strategy to keep stakeholders up to date with the status of the program. Build customer feedback mechanisms to ensure rapid alignment between customers and the product team during the development process.

Requirements

  • Must-have:
    • 3+ years' experience in product and/or project management, specifically leading and executing strategic projects, initiatives, or transformation programs.
    • Intellectual curiosity, robust problem-solving, and strong data analysis capabilities.
    • Interpersonal skills and ability to develop strong relationships at every level of the organization.
    • Demonstrated ability in project execution, prioritization, and timeline management.
    • Professional oral and written communication and presentation skills, and ability to engage senior leaders.
    • Experience with agile methodologies and tools such as Jira and Confluence.
    • Advanced skills in using MS PowerPoint, Excel, and Word.
    • Comfortable working in ambiguous situations.
  • Nice-to-have:
    • MBA, or equivalent degree.
    • Product Management and/or Agile certification.
    • 3+ years of experience in Corporate Strategy or Management Consulting.
    • Experience with new/emerging businesses and digital business models.
    • Experience in Digital, Technology, and/or risk management.
    • Generative AI knowledge/experience.
    • Knowledge of SRE and/or DevOps.

Benefits

We offer a dynamic, collaborative, progressive, and high-performing team environment. You will have opportunities to take on progressively greater accountabilities and make a lasting impact. Our employees enjoy a comprehensive benefits package, including health and wellness programs, retirement savings plan, and paid time off.

Join Us

If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application. We look forward to hearing from you.

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