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Customer Implementation Specialist

3 months ago

Newmarket Ontario LG, York region, Canada Jagger Full time

Our client is an established B2B HeathTech platform based in Newmarket, Ontario that was recently acquired. We are recruiting for a Customer Implementation Specialist to join their team, where you'll be working with new customers to onboard their teams to the innovative platform.

On-site/Hybrid role - 3x/week. ~$60k Total Cash Comp + Benefits.

Responsibilities:

-Manage the full-cycle implementation process for new customers, starting from initial contact to go-live and beyond.

-Develop and maintain detailed project plans, timelines, and documentation to ensure all tasks are completed on schedule.

-Serve as the primary point of contact for customers during the onboarding phase, addressing any questions or concerns promptly.

-Conduct thorough needs assessments and gather requirements to customize solutions that meet customer specifications.

-Provide training and support to customers on the use of our products/services, ensuring they are fully equipped to utilize them effectively.

-Collaborate with internal teams (Sales, Product Development, Customer Support) to ensure alignment and address any issues that arise during implementation.

-Monitor project progress and provide regular updates to customers and internal stakeholders.

Qualifications:

-1+ years of experience in a customer-facing role, preferably in implementation, project management, or technical support.

-Excellent communication and interpersonal skills, with an innate desire and ability to grow healthy, strong, and lasting customer relationships.

-Technical aptitude with the ability to understand and explain complex concepts to non-technical users.

-Problem-solving mindset with a proactive approach to identifying and addressing challenges.

-Detail-oriented and highly organized, with a commitment to delivering high-quality results.

-Ability to work independently and as part of a team in a fast-paced environment.

-Must live within commuting distance from Newmarket, ON and observe a 3x/week in-office hybrid schedule

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