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Field Service Technician

1 month ago

Red Deer Alberta TM, Red Deer region, Canada Tennant Company Full time

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Field Service Technician - Alberta Area Floater

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

As an Area Floater Field Service Technician with Tennant, you will provide top-notch customer service as you troubleshoot equipment and deliver solutions that create a cleaner, safer world. Working at our customers’ facilities, our Service Technicians maintain, troubleshoot, and repair Tennant products and provide quality customer service and communication to minimize costs and ensure satisfaction. To solve customer problems, you will maintain the proper parts, supplies, and tools in your service vehicle. You will quickly and accurately diagnose equipment issues and determine what is needed to get the equipment running again. Customers rely on you to teach them how to use our equipment correctly and decrease future needs making you a true asset to our customers.

Tennant Company offers a competitive salary with an excellent benefits package, as well as a company vehicle, corporate credit card, cell phone, and laptop. Technicians also participate in a comprehensive training program including ride-a-longs with other Technicians and management; and factory-based training.

Get ready to see surrounding cities and states This role will be a road warrior. The ideal candidate will be based near a major metro in South Central Alberta

Specific Responsibilities:

  • Works with ADS to provide service coverage for open territories.
  • Substitutes for Field Service Technicians as needed due to absences or increased business.
  • Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance, and breakdowns to maintain effective customer service.
  • Provides technical support for local partners/distributors.
  • Maintain records of all service activities and business reporting documentation using customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.
  • Efficiently manage inventory levels to maximize inventory turns while minimizing customer return trips.
  • Ensure proper communication of customer preventative maintenance schedules and future service needs.
  • Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment.

Required Interpersonal & Behavioral Skills:

  • Ability to problem-solve.
  • Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment.
  • Willingness to be flexible with time and adjust to a changing work environment.
  • Ability to build and maintain positive relationships, both internally and externally, while maintaining a customer service orientation.
  • Consistent attendance as needed by the business.
  • Ability to take direction and accept supervision.
  • Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required, and use good judgment in varied situations.
  • Strong verbal and written communication skills.
  • Ability to take on special projects and collaborate with multiple team members for resolution.

Physical Requirements:

  • Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
  • Position requires sitting, standing, twisting, reaching, pushing, and pulling.
  • Position requires bending, stooping, kneeling or squatting on a daily basis. It may be up to 30% of the day.
  • Position requires driving vehicle to meet with Field Service Technicians on a daily basis.
  • Position may require up to 75% overnight travel, including air travel.
  • Must be able to wear safety glasses and safety shoes.
  • Must be capable of performing all aspects of the job with the maximum amount of safety.

Required Experience:

  • High school diploma or equivalent, vocational school coursework a plus.
  • Minimum 3 years of experience repairing mobile equipment (forklifts, small engine repair, construction equipment, or automobiles). Minimum of 2 years of experience as a Tennant Field Service Technician to include:
    • Troubleshooting, diagnosing and repairing mobile equipment.
    • Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine.
    • Demonstrated experience working in direct contact with customers on service-related activities.
  • Strong mechanical aptitude including the ability to use hand and power shop tools, equipment & diagnostic devices.
  • Demonstrated experience working directly with customers and Service Technicians.
  • Understand and manage expenses within the service operation.
  • Good verbal communication skills, customer-centric attitude, and approach.
  • Fluent in Microsoft Applications and the ability to learn programs used in Tennant Field Service. SAP experience is a plus.
  • Knowledge of Tennant Service offerings and product knowledge is a plus.
  • Valid driver’s license plus meet Tennant Company Fleet policy requirements.

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

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