Operations Manager
4 months ago
General responsibilities and goals:
The jobholder is responsible for performing the following main duties:
• Implement and update preventive maintenance plans;
• Direct and coordinate the execution of preventive, corrective, intervention and reliability maintenance programs for the sectors under his or her responsibility, as well as quality control;
• Implement operational and contingency plans, including in irregular situations;
• Ensure compliance with health and safety rules for employees under his or her supervision;
• Recommend and implement best practices in the field;
• Implement unit policies, programs and procedures;
• Participate in the management of service and material supply contracts;
• Ensure the effective and efficient management of the unit’s activities:
• Manage a team of managerial and unionized employees;
• Create and implement performance monitoring and control tools;
• Optimize the use of resources (financial, material and human);
• Skills development and succession planning, training needs of first-level managers and trade teams;
• Monitor various systems and software related to operations, building conditions and availability;
• Ensure the consistency of the unit’s service offering;
• Maintain close communication with superiors and internal customers;
• Ensure continuity of customer service and maintain all buildings under his or her responsibility in a safe condition;
• Participate in and/or lead various internal committees – e.g. operational committee;
• Lead and coordinate internal support for a variety of special projects and community events;
• Perform all other related tasks.
An undergraduate degree in administration, operations management, logistics or a related field;
• Minimum 3 to 5 years’ experience in operations management and/or management of a multidisciplinary maintenance department;
• Good knowledge of carpentry, plumbing, electricity, building mechanics and HVAC;
• Knowledge of electronic building control systems would be an asset;
• Knowledge of laws, standards and regulations related to the maintenance of municipal buildings and facilities (OHS, environmental, provincial and/or federal, etc.);
• Technical training and certification related to the field (WHMIS, confined spaces, etc.);
• Experience in personnel management in a unionized environment would be an asset;
• Relevant experience in coordinating operational activities in a municipal maintenance context;
• Knowledge of computer-assisted maintenance management systems (CMMS) and electronic request management would be an asset;
• Ability to implement and apply operational plans in the running of these activities;
• Ability to approach situations from a global organizational perspective;
• Good knowledge of French and English to converse effectively, take part in various work meetings and write high-quality texts or reports in either language;
• Judgment, autonomy and a strong customer service orientation;
• High interest in new developments and continuous improvement;
• Experience in change management;
• Excellent ability to adapt to change and take a proactive approach;
• Proficiency in Microsoft Office 365.
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