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Auto Claims Advisor
2 months ago
Job Description:
TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.
At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.
If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team.
What You'll Do
- Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
- Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
- Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle.
- Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops.
Job Requirements
What You Need to Succeed
- One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience.
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
- Superior time management skills and thrives in a fast-paced environment with competing priorities.
- Proven ability to negotiate positive outcomes when reasonably possible.
- Demonstrated clear and professional written and verbal communication skills.
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
Who We Are
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you
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