Collision Repair Centre Manager

1 month ago


Hamilton, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading network of independently owned and operated collision repair facilities in Canada. Founded in 2002, our mission is to drive growth, enhance performance, and simplify operations across the CSN network.

Job Summary

We are seeking a highly skilled and experienced Collision Repair Centre Manager to oversee our operations and ensure the smooth running of our facility. The ideal candidate will be responsible for managing staff, handling customer inquiries, and driving sales to meet targets.

Key Responsibilities
  • Coordinate with insurance companies to process claims and ensure customers receive accurate estimates for repair work.
  • Implement quality control measures to ensure all repairs meet or exceed industry standards and customer expectations.
  • Manage inventory of parts and supplies, placing orders as necessary to ensure materials are always available for timely repairs.
  • Hire, train, and supervise auto body technicians and support staff, fostering a team environment that encourages skill development and high performance.
  • Develop and maintain relationships with parts vendors and suppliers to secure favorable terms and pricing.
  • Handle customer inquiries and complaints, providing exceptional service to ensure customer satisfaction and repeat business.
  • Analyze financial statements, sales reports, and other performance data to identify opportunities for cost savings and efficiency improvements.
Requirements
  • 5+ years of proven experience in store management or a similar role.
  • Excellent communication and interpersonal abilities.
Benefits
  • Casual dress.
  • Dental care.
  • Extended health care.
  • Life insurance.
  • On-site parking.
  • Paid time off.
  • Vision care.
Schedule

Monday to Friday (8 am - 5 pm).



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