Service Coordinator/Medical Assistant

4 weeks ago


Markham Ontario IP, CA Enhanced Care Clinic Full time

At Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. As we continue to expand, we are looking for a Service Coordinator who has the passion to deliver the best possible care to our patients. A great opportunity to enter into the healthcare field and work with a leading medical group.

Summary: The Service Coordinator will participate in delivering services and outreach activities. This is a permanent full-time position (4-5 days a week including evenings and weekends).

Location: Markham (610 Alden Rd, Markham, ON L3R 9Z1)

Responsibilities:

  • Provide virtual administrative support to physicians, pharmacies and allied health professionals
  • Direct telemedicine requests to our providers in an appropriate and efficient manner
  • Provide support to telemedicine clinics by interacting with physicians, patients, and pharmacies and track metrics.
  • Administrative responsibilities include but are not limited to: registering patients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
  • Obtain key demographic and health-related information and register this information accurately and efficiently into the EMR
  • Provide assistance to doctors and allied health providers
  • Support management and perform administrative tasks for service delivery
  • Perform outreach calls to provide information on telemedicine services, generate leads, and schedule appointments with account managers.
  • Attend to call centre messages on a continuous basis
  • Perform other duties related to clinic operations

Requirements:

  • Administrative experience/customer service experience is an asset
  • Excellent communication skills, ability to multi-task and willingness to learn
  • Computer proficiency
  • Knowledge of EMR and G-suite is an asset
  • Effective interpersonal and problem-solving skills
  • Able to work effectively in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Knowledge of CRM is an asset
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