![KEV Group](https://media.trabajo.org/img/noimg.jpg)
Regional Customer Success Account Director
4 weeks ago
Why Join KEV?
- Work in an industry that benefits children, parents and schools
- Do meaningful and purpose-driven work, and make a real impact
- Play a critical leadership role in a fast growing organization, driving top level outcomes for the business.
- Join a passionate and accessible leadership team that cares about people, personally and professionally
Job Description:
KEV is looking for an experienced Regional Account Director to lead and drive existing customer growth in Ontario and Eastern Canada primarily, and some select U.S. states. As a Regional Account Director, reporting into the company’s Vice President, Account Management you will be accountable for revenue growth, churn, NPS and overall advocacy in the region. You will own your quota pipeline, and all forecasting. You will indirectly lead a team of local customer success managers: supporting them in developing and executing on individual account plans, taking point on larger and more complex sales, helping with upleveling relationships and networking across the account, and general coaching.
Responsibilities:
- Lead account management and drive customer success outcomes and value realization for all accounts in assigned region, executing playbooks to build adoption and accelerate value
- Provide leadership, working with local account managers to drive customer value and engagement (the foundation for long-term account health and growth)
- Coach and develop local Customer Success Managers, ensuring their individual success and developing future Regional Account Directors.
- Lead the regional operationalization of strategic goals and KPIs, with a focus on performance and outcomes
- Create detailed business plans for each province and state in your region to achieve or exceed quarterly and annual quotas and the region’s overall growth targets
- Directly lead sales and account management efforts for select key accounts and larger more complex opportunities.
- Develop a deep understanding of the customer's priorities and challenges and generate the associated account and sales strategies to address these needs.
- Operationalize strategic goals and KPIs, with relentless focus on performance
- Collect customer intelligence, feedback, and insight and share broadly across KEV to create a 360-degree view of the customer, identify new growth opportunities, challenges and market trends
- Maintain regional client loyalty by developing relationships at the most senior levels within the client organization and ensuring regional clients have visibility into KEV Group’s vision and roadmap
- Partner with new account Sales Executives and marketing leads in your region, supporting them with customer referrals and references for new customer acquisition.
- Ensure customer records contain all the necessary customer information and insights required to drive customer success, growth and the development and targeting of new products
Requirements and Skills:
- 5+ years as a revenue-focused account management or customer success leader at a SaaS company
- Experience selling into and managing relationships with public school districts a plus.
- A natural leader with a proven track record of exceeding KPIs and sales quotas.
- Demonstrated coaching and human capital development experience
- Experience enhancing and driving team processes
- Proven experience developing and evolving strategic client relationships at all levels
- Demonstrated success in navigating complex matrixed environments.
- Proven ability to build and manage account-specific sales and business plan
- Metrics and performance driven, with a demonstrated history of best-in-class retention and expansion results
- A creative problem solver who knows how to lead and execute
- Strong negotiation and closing skills
- Great influencer with strong solution-selling and presentation abilities
- Experience managing pipeline and associated forecasts
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