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General Manager

4 weeks ago

Dorval, Canada Gate Gourmet Canada Full time

We're looking for motivated, engaged people to help make everyone's journeys better.

Job Summary:

Manages and directs the operation of the airline catering unit or "flight kitchen" with gross revenues of $20M to $65M+ and direct and indirect headcount of 175 to 600+ employees.

Main Duties and Responsibilities:


• Leads and manages exempt staff of all Departments in the Airline Catering unit. This includes but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are met.


• Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts. This includes production processing, on-time performance, equipment inventory, and quality assurance controls.


• Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.


• Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.


• Monitors all menu cycles to ensure customer service and satisfaction is not interrupted. Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.


• Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.


• Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.


• Monitors all training programs that are required to be conducted to ensure all Corporate Policies and Procedures are followed and maintained.


• Monitors employee relations in each Department and ensures compliance with the labour agreement.


• Supports customer audits, government audits to meet compliance


• Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.


• Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.


• Assists the Regional GM on projects, investigations, training, corporate goals and objectives, and airline requests.


• Completes all administrative reports in an accurate and timely manner.


• Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.


• Drives prevention vs. detection of defects.


• Coordinates actions to prevent the occurrences of nonconformities.


• Maintains customer compliance resolution.


• Responsible for the maintenance of key performance metrics for the Operation organization.


• Verifies and insures company policies and procedures are followed.


• Insures quality specifications and requirements are followed and met.


• Develops Standard Operating Procedures.


• Responsible for safety, quality and compliance to customer specification.

Education:


• Bachelor degree in business administration or related field preferred.


Work Experience:

  • Successful track record as a Manager or Assistant Manager in airline catering required.
  • 10+ years of experience in in-flight catering or food manufacturing environment required.
  • Demonstrated experience with managing financials with budget responsibility required.
  • Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.
  • Proven experience successfully managing a team of supervisors and managers required.
  • Previous customer service and/or account management experience required.
  • Strong track record of innovation and making changes to the operation to further improve the work environment and unit performance
  • Labor relations experience is required.

Job Skills:

  • Candidate should be comfortable with all levels of employees and have the ability to drive positive program change.
  • Must be a Team builder with the ability to lead and motivate a diverse management and hourly staff.
  • Must have strong and effective leadership skills
  • Excellent problem solving skills, planning and scheduling capabilities managing multiple account requirements
  • Ability to effectively manage the operation while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and security.
  • Advanced Microsoft office tool skills (excel, word).
  • Knowledge of quality auditing, inspection methods.
  • Detail oriented and excellent project management skills.
  • Strong organizational skills, able to prioritize responsibilities and multi-task.
  • Strong interpersonal skills and the ability to interact effectively with multiple departments and customers Excellent written and oral communication skills.

Technical Skills:


• Able to obtain an AOA badge and customs seal.

  • Leadership & Team Building
  • Operational Ecellence
  • Financial Acumen
  • Customer Focus
  • Strategic thinking
  • Communication Skills
  • Problem Solving
  • Project management
  • requirement to work evenings and/or weekends when required to support the business.

Gère et dirige les opérations de l'unité de restauration aérienne ou « cuisine de vol » avec des revenus bruts de 20 M$ à 65 M$+ et des effectives direct et indirect d'environ 175 à 600+ employés.


• Dirige et gère le personnel salarié de tous les départements de l'unité de restauration aérienne. Cela comprend, sans toutefois s'y limiter : la production alimentaire, le transport, le service de stockage, la vaisselle/porteurs, l'assurance qualité et doit départements pour garantir que les normes de production et les exigences de service à la clientèle sont respectées.


• S'assure que les exigences/spécifications du client et les exigences de service sont respectées sur tous les comptes des compagnies aériennes. Cela comprend le traitement de la production, la ponctualité de performance, l'inventaire des équipements et les contrôles d'assurance qualité.


• Motiver d'atteindre les objectifs commerciaux et les buts fixés par le supérieur en matière de coûts alimentaires, de coûts de main-d'œuvre, d'assainissement, d'assurance qualité, de suivi du marché, de buts et objectifs des compagnies aériennes et de tous les autres objectifs spécifiques fixés.


• Veiller à ce que toutes les spécifications HACCP, FDA, aéroport local, assurance qualité et compagnies aériennes soient maintenues au plus haut niveau.


• Surveille tous les cycles de menu pour garantir que le service client et la satisfaction ne soient pas interrompus. Veiller à ce que l'équipement approprié soit entretenu et contrôlé dans l'unité pour l'excellence des opérations.


• Gère les employés opérationnels sur un aspect opérationnel quotidien pour atteindre le dépassement des objectifs fixés.


• Soutient et assiste les initiatives pour atteindre les objectifs OPEX.


• Surveille tous les programmes de formation qui doivent être menés pour garantir que toutes les politiques et procédures de l'entreprise sont suivies et maintenues.


• Surveille les relations avec les employés de chaque département et veille au respect de la convention collective.


• Prend en charge les audits clients et les audits gouvernementaux pour assurer la conformité


• Responsable des évaluations annuelles de performance des subordonnés directs conformément aux initiatives de l'entreprise.


• Maintenir la communication avec les clients avec tous les représentants des compagnies aériennes locales et d'entreprise pour garantir que toutes les demandes sont conclues à la satisfaction du client et de l'entreprise.


• Participe aux projets, aux enquêtes, à la formation, aux buts et objectifs de l'entreprise et aux demandes des compagnies aériennes.


• Remplit tous les rapports administratifs de manière précise et en temps opportun.


• Assure la sécurité de l'installation en surveillant et en maintenant les programmes existants, y compris toutes les exigences de la TSA, de l'aéroport local et de l'entreprise.


• Favorise la prévention par rapport à la détection des défauts.


• Coordonne les actions pour prévenir l'apparition de non-conformités.


• Maintient la résolution de conformité des clients.


• Responsable du maintien des indicateurs de performance clés pour l'organisation des opérations.


• Vérifie et s'assure que les politiques et procédures de l'entreprise sont respectées.


• S'assure que les spécifications et les exigences de qualité sont suivies et respectées.


• Élabore des procédures opérationnelles standard.


• Responsable de la sécurité, de la qualité et du respect des spécifications du client.

Education:


• Baccalauréat en administration des affaires ou dans un domaine connexe préféré.


• Expérience réussie en tant que Gestionnaire ou Assistant Gestionnaire dans la restauration aérienne requise.


• Plus de 10 ans d'expérience dans un environnement de restauration en vol ou de fabrication de produits alimentaires requis.


• Expérience démontrée en gestion financière avec responsabilité budgétaire requise.


• Connaissance démontrée des principes de fabrication Lean et/ou des méthodologies Six Sigma et d'amélioration continue, préférée.


• Expérience avérée dans la gestion réussie d'une équipe de superviseurs et de gestionnaires requise.


• Expérience antérieure en service à la clientèle et/ou en gestion de comptes requise.


• Solide expérience en matière d'innovation et d'apport de changements aux opérations pour améliorer davantage l'environnement de travail et les performances de l'unité.


• Une expérience en relations de travail est requise.

Compétences professionnelles:


• Le candidat doit être à l'aise avec tous les niveaux d'employés et avoir la capacité de susciter des changements positifs dans les programmes.


• Doit être un bâtisseur d'équipe avec la capacité de diriger et de motiver une direction diversifiée et un personnel horaire.


• Doit avoir des compétences de leadership solides et efficaces


• Excellentes compétences en résolution de problèmes, capacités de planification et d'ordonnancement pour gérer plusieurs exigences de compte


• Capacité à gérer efficacement les opérations tout en maintenant la conformité dans un environnement fortement réglementé, par ex. FDA, HACCP et sécurité.


• Connaissances avancées des outils Microsoft Office (Excel, Word).


• Connaissance de l'audit qualité et des méthodes d'inspection.


• Souci du détail et excellentes compétences en gestion de projet.


• Solides compétences organisationnelles, capable de prioriser les responsabilités et d'effectuer plusieurs tâches à la fois.

Certifcation, licenses and registration:

Possibilité d'obtenir un badge AOA et un sceau douanier.


• Leadership et constitution d'équipe


• Excellence opérationnelle


• Sens financier


• Orientation client


• Réflexion stratégique


• Compétences en communication


• Résolution de problèmes


• Gestion de projet

S'engager à travailler le soir et/ou le fin de semaine lorsque cela est nécessaire pour soutenir les opérations

If you want to be part of a team that helps make travel and culinary memories, join us