Collections Specialist

1 month ago

Collingwood Ontario LM, Simcoe region, Canada GreenSky Full time

Overview

We are hiring a full-time Debt Collections Specialist to join our team

GreenSky is one of the fastest growing financial technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, we are quickly changing the consumer credit marketplace. We have developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to our multiple stakeholders, including bank partners, merchant and retailer channel partners, consumers, and borrowers.

As a Debt Collection Specialist, you will work with past due Customers on a daily basis, identifying the reason for inquiry or delinquency and assisting the Customer in remediating any issues. The incumbent will handle both inbound and outbound calls and is accountable for accurately updating account entries. Additional duties may include initiating processes (I.E. extensions, bankruptcy, skip-tracing, SCRA, etc.) through the proper identification of events/opportunities.

Available shifts:

  • Monday-Friday- 2pm-11pm (no Saturdays. Fridays 1pm-10pm)
  • Monday-Friday- 8am-5pm (alt. Fri and Sat 8am-5pm)
  • Monday-Friday- 10am-7pm (alt. Fri and Sat 8am-5pm)
  • Monday-Friday- 12pm-9pm (alt. Fri and Sat 8am-5pm)

Please note that Currently preferred shifts are:

  • Monday-Friday- 2pm-11pm (no Saturdays. Fridays 1pm-10pm)
  • Monday-Friday- 12pm-9pm (alternate Fri and Sat 8am-5pm)

Eastern Time Zones

Training:

Must be available 8am-5pm, Monday-Friday for the first 4 weeks of training. No time off is granted during this training period.

Next Target Start Date: September 16, 2024

Responsibilities:

  • Collect delinquent monies via inbound and outbound calls directed to the agent primarily by the telephony system but may include other mechanisms such as text, email, etc.
  • Investigate, document and resolve Customer complaints regarding account status.
  • Properly identify, code and deliver accounts to support processes such as skip tracing, bankruptcy, deceased, loss mitigation, etc.
  • Within designated authority, identify and appropriately route extension opportunities.
  • Add, change and delete information in multiple system screens within multiple applications.
  • Maintain Customer contact information.
  • As necessary educate the customer on the terms of the loan agreement.
  • Meet minimum individual and departmental goals and service level benchmarks.
  • Follow established interaction model and procedures while adapting to each contact using skills and techniques learned during training.
  • Adhere to all company policies and procedures.
  • Execute duties in accordance with all State and Federal laws inclusive of Fair Debt Collection Practices Act.
  • Assist with special projects as requested.

Required Skills:

  • Demonstrated integrity and value commitment.
  • Proven ability to set and obtain goals.
  • Proven ability to effect personal change as directed through coaching.
  • Excellent interpersonal and motivation skills.
  • Superior verbal and written communications skills.
  • Strong time management and prioritization skills.
  • Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes.
  • Able to exercise independent judgment and discretion in matters of significance.
  • Detail oriented.
  • Proven ability to handle change.

Required Qualifications:

  • High school diploma or equivalent.
  • Computer proficient.
  • Proven ability to stay focused in a continuous process flow and keep pace within the work team.

Preferred Qualifications:

  • Bachelor's degree.
  • Experience with Katabat (CMC) collections system.
  • Experience with call center technology.
  • Previous debt collection experience.
  • Knowledge of FDCPA.

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service-oriented innovation.

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