Project Manager, Solution Operations

4 weeks ago

Barrie Ontario AN, Simcoe region, Canada BDO Canada Full time

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

As part of our fast-paced growing Solution Operations practice, we are seeking a Project Manager. You will lead and manage the team delivering new and ongoing engagements for assigned Clients, identify and drive continuous improvement actions, and lead the transition of projects to operations. You will apply principles of Agile methodology across your day-to-day operations along with ITIL including incident, problem, change, and release management. You are passionate about serving & building strong relationships with Clients, coaching and leading a team to target deliverables and driving maturity through continuous improvement actions.

Responsibilities:

  1. Lead and manage assigned engagements through to successful completion against the key pillars of scope, budget, and timeline.
  2. Lead internal engagements stand-ups and customer meetings.
  3. Develop and maintain internal & external stakeholder relationships.
  4. Draft meeting agendas and publish meeting minutes.
  5. Manage action, change, and risk register for all assigned engagements.
  6. Manage the transition of assigned projects to operations.
  7. Track, monitor, and control budget based on the planned budget of an engagement.
  8. Budget forecasting and execution of cost management strategies where applicable.
  9. Develop and manage delivery plans for every assigned engagement.
  10. Manage and lead the change management process inclusive of estimates, approvals, change requests, and statement of works.
  11. Identify engagement risks and recommend appropriate resolutions.
  12. Manage resource assignment and work allocation for all engagements.
  13. Be an escalation point for business-critical scenarios as identified by the Client.
  14. Apply ITIL principles of incident and problem management for reported issues by the Client.
  15. Manage engagement conflicts and challenges in a timely professional manner.
  16. Manage the release management process from internal testing to production release.
  17. Provide support, guidance, and coaching to the engagement team as and when needed.
  18. Adhere, follow, and update standards & guidelines where applicable.
  19. Identify areas of challenges or opportunities in assigned Client engagements.
  20. Identify areas of improvement, innovation, and optimization that will improve existing processes and methodologies.
  21. Contribute to thought leadership articles where applicable.

How do we define success for your role?

  1. You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration.
  2. You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
  3. You identify, recommend, and are focused on effective service delivery to your clients.
  4. You share in an inclusive and engaging work environment that develops, retains & attracts talent.
  5. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
  6. You grow your expertise through learning and professional development.

Your Experience And Education

  1. 3+ years of experience in Project / operations management in technology.
  2. Bachelors or Diploma or degree in Information technology, Business Management, Project Management preferred.
  3. Agile Certification (CSM), ITIL or PMP preferred.
  4. Proven experience in one or more areas within the Software Development Life Cycle i.e., architecture, development, business analysis, or quality assurance.
  5. Proven experience in managing software development projects from initiation through to implementation and transition to Operations team.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

  1. We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
  2. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
  3. We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market-leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm, and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where, and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

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