Collections Specialist

4 weeks ago

Brampton Ontario CS, Peel region, Canada Daniels Sharpsmart Inc. Full time

Our story began with a passionate idea that we could change the world. In 1986, it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream, investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection. We witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide.

Our Finance team is growing again, and we are looking for an Accounts Receivable/Credit Collections Specialist who will handle the resolution of outstanding accounts receivable dollars from our existing client base and all other aspects of collections, including resolving customer billing problems and reducing accounts receivable discrepancies.

Responsibilities:
  • Provide quick resolution to customers regarding disputes, inquiries, and invoice clarifications.
  • Research customer issues, skip tracing methods, and settlement of past-due payments.
  • Maintain positive relationships with external customers.
  • Be responsible for meeting all collections metrics and goals set within the department.
  • Increase the recovery of past due amounts through a proactive and professional approach.
  • Call and email 50+ accounts on a daily basis.
  • Receive and sort incoming payments.
  • Manage and track incoming payments.
  • Manage account statuses.
  • Identify inconsistencies.
  • Regularly update accounts receivable database.
  • Inform clients of their outstanding debts and deadlines.
  • Answer clients' questions and address problems.
  • Hybrid role with 3 days in the Brampton office.
Qualifications:
  • Proven experience as a Collections Specialist or similar role, with success in improving cash receipts cycle time, reducing DSO, and minimizing past dues.
  • Excellent verbal and written communication skills.
  • Sound judgment regarding human behavior, conduct, and business practices.
  • Focused and attentive to the needs and issues of both the customer and the organization.
  • Proactive, highly driven, and self-motivated.
  • Familiarity with Salesforce is a plus.
  • Background in Healthcare is a plus.
  • French speaking would be an advantage.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

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