BBW Supervisor-COLLEGE SQUARE

4 weeks ago

Ottawa Ontario HB, Montréal, Canada Bath & Body Works Full time
Description

Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

Responsibilities

  • Responsible for leadership tasks as delegated by the store manager
  • Provide individual and team performance feedback and recommendations to managers
  • Train, coach, reward and motivate associates to improve selling and the customer experience
  • Reinforce selling expectations, performance, results and accountability with all associates
  • Lead and model selling and customer experience standards
  • Set the direction and goals for the day/shift when associates arrive for work
  • Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive
  • Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Maintain policies and procedures

Qualifications

  • Proven experience delivering sales results
  • Ability to effectively communicate and foster a customer focused selling culture
  • Ability to provide effective, in the moment coaching to associates
  • Available for varied weekly shifts including weekend, closing and peak periods
  • Prior experience in a supervisory role, preferably in a retail setting

Bath & Body Works Competencies

  • Lead with Curiosity & Humility
  • Build High Performing Teams for Today & Tomorrow
  • Influence & Inspire with Vision & Purpose
  • Observe, Engage & Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

  • 40% merchandise discount and free product that encourages you to come back to your senses
  • Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
  • No-cost mental health and wellbeing support for all associates.
  • Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates.
  • Retirement Savings Program with company match for full-time associates.
  • Tuition Assistance Program for full-time associates.
  • Opportunity for paid time off and additional family benefits including maternity and parental leave.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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