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Operations Supervisor

3 months ago


Ottawa Ontario HB, Montréal, Canada Accoravillage Full time

Tuesday, July 16, 2024

Join our team

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

RESPONSIBILITIES

  1. Driver recruitment and training. Help the onboarding DPs with the process of getting brought on. Provide training and materials before the DPs start to ensure they know all SOP’s and the metrics they are judged by.
  2. Reviewing next days runs. Double checking route accuracy and feasibility.
  3. Confirming DPs for next day’s runs.
  4. Overseeing loadout. Help facilitate the DP’s loadout process. (missing items, cancellations, no fits, etc.)
  5. Holding the DP’s accountable for adhering to the SOP’s and for their FTOT and NPS scores.
  6. Assigning and managing the hub mail box.
  7. Overseeing and managing the Logistics Coordinators and ensuring that they are meeting the standards of their positions.
  8. Coordinating and assisting the various support groups (Dispatch, Call Center, Claims, etc.) with their questions and requests.
  9. Dealing with any escalations and customer complaints.
  10. Assist warehouse/returns with any inquiries/investigations required.
  11. Handling/investigating property and item claims. Liaising with the Claims department.
  12. Ensuring all EOD tasks have been completed (DP packages printed, calls launched, routes covered).
  13. Route audits for DPs and company truck.
  14. Assist with customer pick-ups (locating, paperwork, loading).

EXPERIENCE

  1. 3 years’ experience as a supervisor or 3 years’ experience in logistics.

COMPETENCIES

  1. Customer Centricity
  2. Fostering Culture
  3. Problem Solving & Decision Making
  4. Managing Through Change
  5. Developing Self & Others
  6. Planning & Results Orientation
  7. Communication
  8. Always Improving Mindset
  9. Business & Financial Savvy

EDUCATION

  1. High school diploma

Why Join Us

  1. Work in an environment where safety is our first priority.
  2. The opportunity to build a career with a growing company.
  3. Medical, dental, and vision coverage for you and your family.
  4. Life and disability insurance.
  5. Wellness programs to support your family’s well-being.
  6. A Retirement Savings Program with a company match.
  7. Employee Appreciation Day.
  8. Company sponsored social events.
  9. Community volunteering.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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