Executive Meetings Manager

4 weeks ago

London Ontario KZ, Middlesex, Canada Click On Group Full time

Dolce is now seeking an Executive Meetings Manager to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary

This is an exciting, challenging, and rewarding position, responsible for meeting and exceeding new business sales targets.

Responsibilities will include but not be limited to:

  • Major focus on the development of new business and management of existing clients for groups with any guestroom requirements over 8 nights, with a concentration on corporate business and associations.
  • Professionally approach and communicate with current and prospective customers.
  • Act as a strong advocate of the hotel and confidently discuss hotel features, services and advantages and represent the hotel at select trade shows.
  • Maintain a knowledge base on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market.
  • Develop effective sales strategies to counter the competition.
  • Research and identify new business opportunities for the hotel including staying abreast of local events.
  • Research each customer’s business, hospitality needs, identify who to talk to and how to get sales closed.
  • Pursue all appropriate opportunities for customer solicitation and relationship building; including creative networking, uncovering and cold calling prospective clients to generate activity for future business.
  • Negotiate and close sales; attain/exceed sales goals and profitability.
  • After securing business, deliver a high level of customer service by working closely with the operational teams, to secure clients’ needs are met and any problems resolved, seek customer input and anticipate customer needs.
  • Maintain proper business records pertaining to sales/clients in Delphi catering system.
  • Conduct site inspections.
  • Produce weekly sales reports and be prepared to provide weekly updates on closed, tentative and prospect business during weekly meetings with the Director of Sales.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
  • Other duties as assigned.
Education & Experience

Minimum of two years’ experience in hotel sales. Experience in the South Western Ontario market is an asset.

University Degree or College Diploma in Hospitality or a related field is preferred.

Previous experience with Delphi preferred.

Physical Requirements

Long hours sometimes required. Periodic travel is required. Weekends, holidays & evening hours are required. Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Frequently is required to talk or hear. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally.

General Requirements

Experience in developing business from a prospecting stage. Overachiever with a strong work ethic and passion for sales. Administratively savvy candidate, able to build effective proposals and reports and deliver presentations to any audience in any setting. Must be able to communicate effectively with all team members and guests in an attentive, friendly, courteous and service-oriented manner. Must demonstrate exceptional attention to detail in development and administrative work product. Must be able to multitask and prioritize departmental functions to meet deadlines. Must be prepared to represent the hotel at functions and events outside of normal business hours. Reliable car and the ability to maintain a valid driver’s license. Must have employment eligibility in Canada. Dedicated to exceeding service standards and providing services and standards to the highest caliber. Projects a professional and polished image that inspires confidence and trust. Highly organized, able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented. Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Adept at managing a fast paced environment and putting people at ease. Comfortable interfacing with a diverse group of individuals. Exceptional oral and written communication skills in English. Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.

Job Location

Dolce Ivey Spencer Canada, 551 Windermere Road, London, Ontario N5X 2T1

Employment Status

Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

Being responsive, respectful and delivering great experiences to our guests, partners and communities. Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives. Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Competitive salary and benefits. Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live. A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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