Senior Benefits Administrator

2 weeks ago

CavanMonaghan ON, CA OutsourceHR Full time

Job Title: Senior Benefits and Customer Care Specialist-Group Insurance Canadian Market (TPA)
Department: Third-Party Administrator Division
Reports to: VP, TPA Services

Company Overview
Our client is a leading provider of comprehensive insurance solutions, dedicated to serving the diverse needs of clients across Canada. Our client prides themselves on delivering exceptional customer service and innovative benefits packages to their clients.

Position Overview
Our client is seeking a highly skilled and experienced Senior Benefits and Customer Care Specialist to join their team, specializing in group insurance for the Canadian market. The successful candidate will be responsible for managing and optimizing the group insurance benefits experience for the company’s clients, ensuring exceptional customer satisfaction and retention.

Essential Job Functions

Benefits and Client Administration and Daily Operational Tasks:
Oversee the implementation and ongoing administration of group insurance plans for clients.
Data entry and ensure accurate and timely processing of benefit enrollment forms, plan member changes, and terminations.
Collaborate with internal teams to resolve complex benefits-related inquiries and issues.
Liaise with sales, account managers, support team, and insurance carriers.
Efficiently manage a high volume of emails daily, ensuring timely responses by managing the shared servicing mailbox.
Maintain customer records by updating account information on the TPA system when required.
Provide administrative support to Plan Administrators and internal stakeholders.
Serve as the primary contact for a portfolio of group insurance clients.
Develop and maintain strong relationships with key client contacts, including HR professionals, benefits administrators, and executive stakeholders.
Provide personalized support to all Clients, internal and external.
Actively listen to client needs, concerns, and feedback, and proactively address issues to ensure high levels of satisfaction.
Assist with complex issues and inquiries, including but not limited to complex claims matters, authorizations, denials, appeals, and other issues, etc.
Maintain thorough knowledge of products/services offered by various group insurance carriers.
Educate plan members and administrators on all aspects of their benefit plan, as required.

Claims Management and Resolution:
Facilitate the claims process for clients, including initial claim submissions, adjudication, and resolution.
Investigate and resolve escalated claims issues in a timely and professional manner.
Identify opportunities for process improvements to streamline claims administration and enhance efficiency.

Implementation and Renewals:
Act as project coordinator for new business implementations as well as existing business when changes occur.
Coordinate and perform all activities related to implementations.
Conduct the annual renewal process which includes data gathering, analysis, and renewal report delivery to account managers.

Qualifications:
Bachelor’s degree in Business Administration, Human Resources, or a related field.
Minimum of 5 years of experience in group insurance benefits administration, with a focus on the Canadian market.
In-depth knowledge of group insurance products, including health, dental, vision, disability, and life insurance.
Strong understanding of Canadian regulatory requirements governing employee benefits.
Exceptional communication and interpersonal skills, with the ability to build rapport with clients at all levels of the organization.
Proven track record of delivering exceptional customer service and exceeding client expectations.
Detail-oriented with strong analytical and problem-solving abilities.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and experience with benefits administration software preferred.

Benefits:
Our client offers a competitive salary, a comprehensive benefits package, and opportunities for professional development and advancement within the organization.

If you are a dynamic and results-oriented professional with a passion for delivering exceptional customer care in the group insurance industry, we encourage you to apply for this exciting opportunity with our client. Join them in shaping the future of employee benefits in Canada

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

  • Methods Planning Manager

    2 weeks ago

    Cavan-Monaghan, ON, CA Fleet Canada Inc. Full time

    Company Overview: Established with a rich history dating back to the 1930s, we are a leading "build-to-print" aerospace structures manufacturer located in the scenic Niagara region. Our company prides itself on a strong sense of community and dedication among employees, many of whom have multi-generational involvement, contributing to our continued success....

  • Benefits Analyst

    2 weeks ago

    Markham, ON, I3P, CA Extendicare Full time

    Reporting to the Benefits Manager, the Benefits Analyst will support the HR Shared Services Operations Team by providing benefits support for hourly and salary employees across Canada. This role will also drive reconciliation and processing of 3rd party payments while resolving employee issues with 3rd party providers as necessary.This position will be...

  • Accounting Administrative Assistant

    2 weeks ago

    Richmond Hill, ON, A0F, CA Peak Associates Limited Full time

    Our client, an established and reputable Real Estate Developer located in North York is seeking a highly organized and detail-oriented Administrative Assistant to support the Finance and Accounting Team. This is a full-time, permanent, in office role that has strong potential for growth, development and learning.Duties:Assisting team with monitoring Accounts...

  • Safety Coordinator

    2 weeks ago

    Windsor, ON, K6U, CA The Fathom Talent Group - Recruiting Experts Full time

    Company - a multi trade contractor specializing in the Mechanical, HVAC and Sheet Metal trades for both ICIand residential sectors.Role:Title: Safety CoordinatorHourly Salary: 55-57$+/HR - 44 hour weeksOvertime: 82.5 – 85.5$/HRPer diem: 140$/Day (for room & board)Work day: 6 days per week (Sunday off) – potentially 60 hours/weekLocation: Windsor...

  • Senior Showroom Sales Representative

    4 weeks ago

    Milton, ON, Canada Cardinal Senior Benefits Full time

    Come join our growing life insurance company. We are currently seeking outside sales representatives to join our final expense division! Our company provides seniors with the most well rounded insurance products on the market. We have helped tens of thousands of seniors and have experienced a 100% plus growth rate year over year. Our outside sales...

  • Senior Benefits and Customer Care Specialist

    7 days ago

    Vaughan, ON, Canada EightSix Network Inc Full time

    Senior Benefits and Customer Care Specialist Part Time / Full Time Senior Benefits and Customer Care Specialist We are seeking a highly skilled and experienced Senior Benefits and Customer Care Specialist to join our team, specializing in group insurance for the Canadian market. The successful candidate will be responsible for managing and optimizing the...

  • Bookkeeper

    4 weeks ago

    Cavan Monaghan, Canada The Gardener Landscape Maintenance Full time

    **Position**: Bookkeeper **Company**: The Gardener Peterborough **Company Overview**: The Gardener Peterborough is a reputable provider of comprehensive landscaping, landscape construction, snow removal, and maintenance services. With a strong commitment to quality, customer satisfaction, and attention to detail, we have built a solid reputation in the...

  • Senior Pensions Administrator

    3 weeks ago

    Mississauga, ON, Canada People Corporation Full time

    We are seeking a Senior Pension Administrator to join our BPA team in Mississauga . The Senior Pension Administrator works in a team environment and is responsible for the ongoing administration of their client’s pension plans in compliance with plan rules, legislative requirements and internal practices. As a senior member of the team, this includes...

  • Multi Employer Benefit Administration

    2 weeks ago

    Vaughan, ON, Canada Ellement Consulting Group Full time

    Multi Employer Benefit Administration ABOUT ELLEMENT Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations,...

  • Benefits Analyst

    4 weeks ago

    Markham, ON, Canada Extendicare Full time

    Reporting to the Benefits Manager, the Benefits Analyst will support the HR Shared Services Operations Team by providing benefits support for hourly and salary employees across Canada. This role will also drive reconciliation and processing of 3rd party payments while resolving employee issues with 3rd party providers as necessary.This position will be...

  • Benefits Analyst

    7 days ago

    Markham, ON, Canada Extendicare Full time

    Reporting to the Benefits Manager, the Benefits Analyst will support the HR Shared Services Operations Team by providing benefits support for hourly and salary employees across Canada. This role will also drive reconciliation and processing of 3rd party payments while resolving employee issues with 3rd party providers as necessary.This position will be...

  • Benefits Analyst

    4 weeks ago

    Markham, ON, Canada Extendicare Full time

    Reporting to the Benefits Manager, the Benefits Analyst will support the HR Shared Services Operations Team by providing benefits support for hourly and salary employees across Canada. This role will also drive reconciliation and processing of 3rd party payments while resolving employee issues with 3rd party providers as necessary.This position will be...

  • Senior Specialist, Benefits

    4 weeks ago

    Mississauga, ON, Canada Finastra Full time

    Finastra is currently seeking a Senior Specialist, Benefits to join our amazing HR team. Reporting to the Global Head of Benefits & Mobility, this position is responsible for benefits programs in our Americas and Asia-Pacific (APAC) region, with a focus on US, Canada and India. This position will have oversight of the benefit programs including health,...

  • Senior Benefits and Customer Care Specialist

    2 weeks ago

    Vaughan, ON, Canada The Vantage Talent Group Full time

    Position Overview We are seeking a highly skilled and experienced Senior Benefits and Customer Care Specialist to join our team, specializing in group insurance for the Canadian market. The successful candidate will be responsible for managing and optimizing the group insurance benefits experience for our clients, ensuring exceptional customer satisfaction...

  • Senior Benefits and Retirement Specialist

    7 days ago

    Toronto, ON, Canada People Corporation Full time

    We are seeking an Enterprise Senior Benefits Specialist to join our team in the Greater Toronto area. National in scope, People Corporation offers Canada-wide consulting services with a local focus. You will be joining a team of professionals with a broad range of skills and expertise to provide our clients with knowledgeable guidance, superior customer...

  • Benefits Analyst

    4 weeks ago

    Markham, ON, Canada Extendicare Full time

    Reporting to the Benefits Manager, the Benefits Analyst will support the HR Shared Services Operations Team by providing benefits support for hourly and salary employees across Canada. This role will also drive reconciliation and processing of 3rd party payments while resolving employee issues with 3rd party providers as necessary. This position will be...

  • Senior Pension Administrator

    3 weeks ago

    Mississauga, ON, Canada People Corporation Full time

    We are seeking a Senior Pension Administrator to join our BPA team in Mississauga . The Senior Pension Administrator works in a team environment and is responsible for the ongoing administration of their client’s pension plans in compliance with plan rules, legislative requirements and internal practices. As a senior member of the team, this includes...

  • Enterprise Senior Benefits Analyst

    3 weeks ago

    Toronto, ON, Canada People Corporation Full time

    We are seeking an Enterprise Senior Benefits Analyst to join our team in Ontario! As part of our Enterprise Group Solutions Consulting team, the Senior Benefits Analyst will provide group benefits consulting support, including design, financial management and ongoing servicing for existing clients and prospects. Reporting to the Senior Benefits Consultant...

  • Benefits administrator

    7 days ago

    Toronto, ON, Canada Société Financière Manuvie Full time

    Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...

  • Payroll & Benefits Administrator

    2 weeks ago

    Toronto, ON, Canada Forge Recruitment Full time

    About the Company Our client, a service industry leader, offers an excellent work environment with fantastic perks. They are currently seeking a highly skilled Payroll and Benefits Administrator to joint their team. About the Role Reporting to the HR Manager, you will handle both payroll and benefits administration tasks for approximately 150...

  • Enterprise Senior Benefits Specialist

    3 weeks ago

    Toronto, ON, Canada People Corporation Full time

    We are seeking an Enterprise Senior Benefits Specialist to join our team in the Greater Toronto area. National in scope, People Corporation offers Canada-wide consulting services with a local focus. Through our bold and innovative benefit strategies, our team provides valuable insight, working to select, design and administer a customized and advanced...

  • Payroll and Benefits Specialist

    5 days ago

    Markham, ON, Canada Experis Canada Full time

    Our client, a company in the MSP Industry, is seeking a Payroll & Benefit Specialist to join their team. As a Payroll & Benefits Specialist, you will be part of the Contract Financial group supporting the Payroll Financial Team. The ideal candidate will have experience with Payroll Processes, Benefits Administration, Dayforce/Ceridian which will align...

  • Payroll and Benefits Specialist

    5 days ago

    Markham, ON, Canada Experis Canada Full time

    Our client, a company in the MSP Industry, is seeking a Payroll & Benefit Specialist to join their team. As a Payroll & Benefits Specialist, you will be part of the Contract Financial group supporting the Payroll Financial Team. The ideal candidate will have experience with Payroll Processes, Benefits Administration, Dayforce/Ceridian which will align...

  • Benefits administrator

    7 days ago

    Toronto, ON, Canada Société Financière Manuvie Full time

    Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...