Program Management Office Manager

7 days ago

Greater Toronto Area Canada, Ontario Pivotree Full time

About the Company

As a PMO Manager within our Professional Services organization, reporting into the Senior Director of PMO, you will play a critical role in leading a team of Project and Program Managers, overseeing a complex, high-budget portfolio and ensuring successful project delivery across your team. You will also support the development and implementation of an enterprise-level PMO framework, instilling best practices, optimizing governance structures across the PMO team and working with the broader organization to continuously improve our existing PMO Framework. You will be accountable for ensuring projects are delivered within budget, on time, and to the highest standard, contributing to the growth and strategic direction of our Project Management Office and ensuring project success and customer satisfaction. This position requires deep expertise in portfolio management, advanced stakeholder management, and strong leadership capabilities, particularly in mentoring and developing senior PMO team members, supporting escalations and managing risk.





Responsibiliti

  • esProject & Program Delivery: Lead complex projects and programs, providing guidance on governance, risk mitigation, and resource management to ensure adherence to timelines and budget requireme
  • ntFunctional Management & Mentorship: Functionally manage and support the development of senior PMO team members, facilitating skill development & training, conducting performance reviews and setting clear, strategic go
  • alPMO Framework Development: Design and implement enterprise-level PMO governance frameworks, ensuring alignment with organizational strategy and best practi
  • cePortfolio & Financial Oversight: Oversee project portfolio budgets exceeding $10M, manage financial forecasting, tracking, and reporting to ensure portfolio profitability and optimal resource allocati
  • onStakeholder Engagement: Engage with senior stakeholders, both internal and client-facing, to foster strategic relationships, manage escalations, and support ongoing account developme
  • ntQuality & Process Improvement: Monitor project performance metrics and drive continuous improvement within the PMO, proactively identifying opportunities to streamline processes, improve efficiency, and ensure quality standards are m
  • etSupport the management of full project life cycle from initiation to closeout and deliver project & portfolio level financial/status reporting, ensuring projects are completed on time and within bud
  • geManage and assign PMO Team resources in collaboration with wider PMO Leadership Team to ensure effective portfolio deliv
  • erAssist the Pre-sale/Sales teams and Delivery Leads with project scoping and authoring of SOWs & Change Reque
  • stProactively identify, report and track scope, budgetary and resource risks and ensure they are escalated and mitigated according
  • lyEnsure PMO Framework and methodology is effectively applied (whether agile, waterfall or hybrid) and governed in accordance with best practices and internal compliance requireme
  • ntFacilitate continuous improvement of PMO best practices via regular project & portfolio review, lessons learned/reto sessions and effective feedback to the broader organization as required (e.g. sales, delivery & leadership team
  • s)Assist project teams with complex problems or decisions and provide conflict resolution when necessa
  • ryMonitor project team member performance, working closely with Delivery Leads and Functional Managers to set expectations and provide performance related feedba
  • ckUtilize existing relationships to look for new opportunities to grow Pivotree's business and expand existing accou
  • ntAbility to travel and attend client on sites as required (e.g. project kick-offs, quarterly steerco's and other key milestone
  • s)Due to the nature of our global organization, flexibility for occasional off-hours meetings is essenti



al

Qualificat

ions Master’s degree in business, project management, or a related field (or equivalent experie


nce)
Required Sk


  • ills:
    Proven experience of managing, leading and motivating PMO teams, including interviewing and hiring of new team members as
  • neededProven experience managing, tracking, and forecasting budgets and financials for large scale, $multi-million projects and pr
  • ograms10+ years in project or program management within a Professional Services/Consulting environment, with significant experience managing large-scale Commerce and Supply Chain projects and port
  • foliosExperience with Commerce and Supply Chain solutions (e.g. SAP, VTEX, Shopify, Fluent, Ste
  • rling)Familiarity with PIM, MDM and Data Management concepts (e.g. data hierarchies, taxonomies, schema & attribution, relational data, meta data, classification) & associated solutions (STIBO, Precisely/EnterWorks, Syndigo/Riversand, Informatica) is also an adv
  • antageDemonstrable experience with multiple project management methodologies (Scrum, SAFe, Waterfall, Hybrid) and best practices in a matrixed, high-complexity, professional services envir
  • onmentProven ability to mentor and lead senior project and program managers within a PMO framework, promoting skill development and leadership
  • growthKnowledge of industry standard PMO & DevOps tools and platforms (Jira, ADO, Confluence, Smarthseets etc.) and proficiency with Google Suite and MS
  • OfficeExperience utilizing enterprise CRM & PSA solutions (e.g. Salesforce, Ce
  • rtiniaProven success managing portfolio budgets over $10M and leading global, multi-team initi
  • ativesExceptional stakeholder management skills, capable of building strong internal and client relationships, with confidence in managing communications at executive
  • levelStrong analytical, organizational, and documentation skills with an ability to work effectively in a dynamic, high-paced envir
  • onmentFlexibility to adapt to changing priorities and challenges, with a commitment to achieving organizational success through collaboration and inno



vation

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible w



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