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Manager, Audit Change Management

3 months ago

Old Toronto Ontario, CA Scotiabank Full time
Title: Manager, Audit Change Management & Communications - Audit Professional Practice

Requisition ID: 204870

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Manager, Audit Reporting & Communications contributes to the overall success of the Audit Department globally as part of the global Audit Professional Practice team. Reporting to the Director, Audit Governance and Reporting, the incumbent is an integral member of the Professional Practice team in ensuring specific individual goals, plans, and initiatives are executed and communicated in support of the Chief Auditor’s and Audit Department’s business strategies and objectives. Supports the Director in managing the implementation of process and policy changes across the department, including methodology changes, structure changes, new technologies, policies, and procedures. Is responsible for Audit governance standards for technical writing, documentation, procedural guides, manuals, and Audit communications templates. Manages training of communications best practices for the Audit Department and coordinates events globally such as town halls and offsites, information sharing portals and sites, and broadcasts. Authors key communications.

The incumbent will also lead knowledge-management and the delivery of communications touch points for the Audit Department across multiple communications channels and methods such as web, email, blogs, events, and newsletters.

Accountabilities

  1. Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  2. Manages the implementation programs for process and policy changes across the department, including methodology changes, new technologies, policies, and procedures to all levels of the department.
  3. Manages planning and coordination of events including town halls, conferences, and strategic offsites.
  4. Drafts department-wide presentations and communications (written, audio, and video) for VPs, SVPs, and Chief Auditor.
  5. Shares and stores (curation) of information and best practices long-term through a Knowledge Management approach by utilizing web-based repositories and SharePoint sites.
  6. Maintains a repository of changes in the Bank, department, relevant regulations, and auditing profession to ensure currency with changing guidance and events; maintains a repository of key written materials related to processes, procedures, and templates.
  7. Tracks and shares Department metrics for scorecard and escalations of breaches to VP.
  8. Trains on communications best practices for the Audit Department.
  9. Supports the Director to make regular updates on behalf of the Chief Auditor globally through various communication methods (newsletters, blogs, presentations, events, internal social media, etc.) across all Audit department areas to support and reinforce department strategies and transformation agenda.
  10. Provides key support on behalf of APP for the design and development of Audit governance standards for procedural guides, manuals, and audit templates used by the department.
  11. Participates in the development of reporting (including quarterly Audit Committee report) and monthly updates to key business lines.
  12. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  13. Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment; communicates vision/values/business strategy and manages succession and development planning for the team.
  14. Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.

Education/Experience

  1. Minimum of 5 years of experience in technical writing, design, marketing, and/or communications.
  2. Demonstrated knowledge of best practices in change management processes and evaluation.
  3. Attention to detail, problem-solving, and analytical skills.
  4. Strong communications (verbal and written).
  5. Advanced knowledge of Microsoft applications particularly Publisher, Word, and PowerPoint.
  6. Audio/Video editing software and techniques e.g., Corel, Final Cut, Filmora, etc.
  7. Working Knowledge of techniques for training, facilitating meetings, and presenting to groups.
  8. Financial service industry and/or Internal Audit experience.
  9. Project management experience considered an asset.
  10. Spanish language is considered an advantage.
  11. Bachelor’s degree in Communications, Journalism, or Literature (or work experience equivalent).

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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