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Administrative Support III

1 month ago

Edmonton Alberta PJ, Edmonton region, Canada Alberta Health Services Full time

This Administrative Support III position is a key member of the Kaye Edmonton Clinic Dermatology clinic and Ambulatory Medicine Program. Reporting to the Clinic Manager, the Admin Support III incumbent is responsible for managing the flow of information in the clinic and providing clerical support to clinic staff. Duties include but are not limited to registering patients; scheduling appointments; managing schedules; answering phone calls, transferring, relaying messages, and providing clerical support to a multidisciplinary team. As a front-line contact, the Admin Support III is required to greet and direct visitors, patients, and staff in a professional manner and demonstrate excellent verbal and written communication skills with the ability to multitask. The Admin Support III must demonstrate confidentiality, flexibility, initiative, and ability to perform in a fast-paced environment. The incumbent must have a history of working collaboratively within a multidisciplinary team.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Minimum 3 years’ experience in an Administrative Support role in an ambulatory setting is required. Completion of a relevant certificate or training program (such as a Unit Clerk program or Medical Office Assistant program). Proficiency with general computer programs (such as Word, Outlook, and Excel). Experience with the Connect Care informatics system (ideally with roles including schegistrar, medical office assistant, and template building). Strong multi-tasking ability. Experience working in a high-volume, fast-paced, time-sensitive organization. The ability to sit and complete computer work for extended periods of time. Current Basic Cardiac Life Support-Healthcare Provider (BCLS-HCP) certification. A medium level of physical activity is required to fulfill job requirements including but not limited to reaching above shoulders frequently, looking up frequently, prolonged periods of telephone and keyboard computer work is required. Must be able to lift and hold 20 lbs. sufficient mobility to: bend, stoop, and move around rapidly throughout the shift is required.

Connect Care work queue, recall and referral experience preferred.