Clinical Applications Specialist

1 month ago

Old Toronto Ontario, CA KNG Technical Inc. Full time

• Performs on-site application studies and lab evaluations as required for all products.

• Correlation to alternative reference Methods

• Benchtop interference studies

• Linearity studies

• Onsite customer training

• Responsible for developing and maintaining customer training materials and documents.

• Works with new customers after the sale to streamline the validation requirements for products and ensure a smooth, successful transition to their technology.

• Reviews, prepares data outputs, and presents performance data obtained during on-site applications studies to prospects and current customers as appropriate.

• Requires the ability to understand and educate end users on instrument use and application issues, and the ability to perform data analysis in support of clinical applications objectives.

• Enter the details of each activity and call including the steps taken to resolve problems and/or answer questions in the appropriate software platforms.

• Works closely with the field sales adding value through the sales process for all business opportunities.

• Take a leading role in the development of their Centers of Excellence and champion KOL development.

• Become a trusted industry leader as through podium presence, lectures, and educational delivery with accounts, professional associations, and at regional/national conferences. The goal is profile elevation to a position of industry subject matter expert in Canada.

Qualifications:

• Bachelor’s degree required; sciences with an appropriate discipline and/or industry experience.

• MLT or RT qualification with appropriate experience may be considered in lieu of a Bachelor’s degree.

Relevant clinical knowledge and/or experience within the POC diagnostics industry

• Requires excellent communication, teaching, and interpersonal skills.

• Computer skills, proficiency with MS Office package including Powerpoint, Word, and Excel.

• Exceptional priority and time management skills.

• Must have excellent interpersonal written and verbal communication skills, with experience or aptitude in presenting

• Dedication to live the Core Values: Mutual Respect, Honesty, and Integrity

• Must be bilingual, English and French.

Preferred:

• 4+ years of related experience in the diagnostics industry with emphasis on technical support and end user training.

• Clinical laboratory bench experience and/or POC experience is ideal

• Competency with statistics and basic familiarity with linear regression analysis is a plus.

• Familiarity with Blood Glucose and Blood Gas testing meters is a plus.

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