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Application Support Specialist

3 months ago

Old Toronto Ontario, CA Scotiabank Full time

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Requisition ID: 197272

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for an Application Support Specialist to join this dynamic team.

You will get the chance to contribute, s upport & deliver solutions to Scotiabank’s Derivative Trading & Sales desks across North America. The team is responsible for managing applications that offer pricing, risk, electronic / algorithmic trading, and trade capture functionalities to the Business.

Is this role right for you? In this role you will:

  • The role will involve 1st line application support responsibilities, offering engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams.
  • Ensure incident and change management processes are executed as mandated, partnering with various internal teams and divisions for reporting purposes and to develop necessary improvements for improved operational efficiencies, reduced costs and improved customer satisfaction.
  • Manage resolution of service delivery - escalate issues, lead service recovery teams, ensure that root cause analysis is conducted.
  • Provide day-to-day support to all units Globally to resolve highly complex and multi-faceted business problems, including new and existing product and deal structuring, ad hoc queries and MIS, user training, and assisting with the design and implementation of systems enhancements.
  • The incumbent must have advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models including best practices, current and anticipated regulatory requirements, Back Office processes and the end-to-end workflows among the Front, Middle and Back Offices within at least one financial market area (e.g. foreign exchange, interest rate derivatives) and a very good knowledge of at least one other financial market area.
  • Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.
  • The incumbent must be a creative, self-starting, results oriented and highly motivated individual with very good analytical skills in order to apply this knowledge to independently resolve complex business problems.
  • The incumbent must have proven interpersonal, communication and negotiation skills in order to build consensus
  • Provide afterhours support via an on-call pager on a rotational basis especially for application releases during a maintenance window or for other maintenance activities

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

  • Proficiency in Unix/Linux
  • Solid understanding of financial markets and products, in particular Derivative Products
  • Strong experience with log analysis, monitoring applications, and vendor application analysis tools
  • A strong focus on client service and delivery with trading desk facing experience
  • Working knowledge of MarkitWire. (Knowledge with WSS, ICELink would be an asset)
  • Experience supporting trading systems and how trades flow front to back. Should be comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues .

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We provide you with the tools and technology needed to create beautiful customer experiences.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • Onsite cafeteria.
  • Dress codes don't apply here, being comfortable does.
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.

#LI-Hybrid

#ScotiaTechnology

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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