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Customer Service Representative

2 months ago

Ottawa Ontario HB, Montréal, Canada LMG Inc. Full time

At LMG, we are looking for enthusiastic and dedicated Customer Service Representatives to join our dynamic team In this vital role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your ability to resolve inquiries, address concerns, and create positive experiences will play a pivotal part in maintaining our reputation for excellence and fostering long-term customer loyalty.

Responsibilities of the Customer Service Representative:
  1. Representing the company at trade shows, promotional campaigns, and other events
  2. Identifying and qualifying potential leads from customer interactions
  3. Maintaining a pipeline of prospective customers
  4. Responding to customer questions about products and services with an emphasis on sales opportunities
  5. Providing detailed product information to drive purchasing decisions
  6. Developing positive relationships with customers to foster loyalty
  7. Personalizing interactions to enhance customer satisfaction
  8. Escalating complex issues to higher-level support or management when necessary
Requirements:
  1. Bachelor's degree in business, communications, or related fields
  2. Professional experience in customer service, sales, communications, or a related discipline preferred
  3. Excellent verbal and written communication skills for effective customer interaction
  4. Ability to identify issues, find solutions, and efficiently resolve customer complaints
  5. Proficient in multitasking, prioritizing, and time management
  6. Full-time availability
  7. Comfortable with in-person work and willing to commute to the office daily
Perks we offer:
  1. Vibrant and inclusive workplace culture
  2. Industry workshops, conferences, and team-bonding events
  3. Working alongside industry experts
  4. Performance incentives, commissions, bonuses, and recognition for outstanding results

Join us in shaping exceptional customer experiences. Apply today and embark on a rewarding career path with LMG

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