Business Support Manager

2 weeks ago

Toronto Ontario, Ontario, Canada The Portfolio Group Full time

The Business Support Administrator plays a critical role in ensuring the smooth functioning of various business processes, especially those related to sales and compliance.

You will be required to work in office, full-time out of our office in Downtown Toronto, just off of Union station.


Here's a breakdown of the key responsibilities and duties mentioned:


Supporting Business Development Managers (BDMs):

  • Assisting in the creation and distribution of non-standard quotes and contracts.
  • Managing changes to BDM calendars, including scheduling and organizing onsite and virtual meetings.


Assisting Sales Teams:

  • Supporting both Business Development and Internal Sales teams in various tasks related to sales processes, meeting management, and pipeline oversight.


Expense and Absence Management:

  • Handling team expenses according to company procedures.
  • Managing team absences, sickness, and lateness, ensuring proper documentation and adherence to company policies.


Customer Service:

  • Demonstrating a commitment to excellent customer service in all interactions.


Reporting and Data Management:

  • Creating and maintaining dashboards and reports to ensure accurate reporting.
  • Ensuring the accuracy of data in Salesforce CRM, including prospect, client, and intermediary information.
  • Managing Salesforce CRM and telephony systems according to company policies.


Team Management and Process Improvement:

  • Leading the Business Support team with a proactive and positive approach.
  • Actively seeking opportunities to improve processes within the team and the broader organization.
  • Overseeing centralized reporting and internal data quality improvement initiatives.


Project Work:

  • Handling ad-hoc project work assigned by the Business Support team lead.


General Responsibilities:

  • Fulfilling any other tasks deemed necessary by management.
  • Overall, the Business Support Administrator ensures the efficient functioning of sales-related processes, compliance with company policies, and provides essential support to sales teams and management.


The ideal candidate has experience managing a team and extensive knowledge and experience using Salesforce.


Perks and Benefits:

  • Three weeks of vacation, with additional vacation days increasing after two and five years of service
  • Birthday day off
  • RRSP matching program
  • Enhanced health and dental benefits

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