Business Support Manager

2 weeks ago

Toronto, Ontario, Canada Canada Life Assurance Company Full time

Job Description:

Role description


Collaborative business partner with the Regional Sales Support Manager who elevates and adds value to the sales experience for field leaders, advisors, and customers through excellence in sales support, service, and operations.

Day to day management of regional operations. Leader who fosters a culture of success through coaching, empowerment, and accountability.

What you will do

  • In collaboration with RSSM, provide leadership and regularly scheduled coaching sessions to aligned Sales Support & Operations (SSO) team to drive performance, achieve business objectives and realize operational excellence following our organizational vision, purpose and values.
  • Responsible for developing talent and capabilities in regional alignment with the overall business strategy for Sales Support and Operations and for the local team
  • In collaboration with RSSM, accountable for the Advisor Support Program participation, engagement, and experience in aligned region. Partnering closely with the leader of the Relay program and nearby regions for resource and scheduling needs.
  • Responsible for working with RSSM, regional sales leadership and the SSO teams to implement annual and/or quarterly business plans, in alignment with the national strategy.
  • Align and execute national consistency and contribute to creative and innovative solutions. As assigned, participate on projects or new initiatives including the successful execution/roll out of those projects.
  • Accountable for overall daytoday operations in the region including premise management, BRP (business recovery plan) maintenance and activation, budget (i.e. recognition, travel and operations), space recoveries, and regional/national operational process enhancements.
  • Fosters a clear understanding of role objectives, key accountabilities, business impacts, and organizational processes. Identify inefficiencies with possible solutions to the RSSM.
  • Sponsoring the execution of compliance including education, coaching, and monitoring as required (i.e. mandatory training completion, implementation of control procedures, reporting and monitoring).
  • Supports relationships with local distribution partners, SSO head office team and other head office partners (as applicable).

What you will bring

  • Commitment to and proven track record of learning and development
  • Anticipates future consequences and trends accurately within their region
  • Connect with National strategy
- linking back to the organization and the bigger picture

  • Sponsor and empower an environment of innovation easily approachable and able to tactfully provide feedback
  • Quickly learn and integrate new technology
  • Commitment to personal and continuous improvement
  • Committed to hiring, coaching, and developing top talent
  • Execute annual performance management cycle including business planning, goal setting and development, talent review, performance summaries
  • Setting performance expectations for a highperformance sales and service culture while leveraging individual and team strengths
  • Encourage team members to continuously develop, leveraging tools available such as Percipio, annual L&D allocation, etc.
  • Demonstrated leadership qualities including ability to effectively communicate effectively, coach and support a team of operational professionals
  • Skilled at building strong, collaborative relationships with multiple business partners
  • Strategically connect with the right business partners to achieve business results
  • Actively seeks out different viewpoints and leverages the benefits of different perspectives
  • Seeks to understand the perspective of others when he or she disagrees with them and responds appropriately
  • Foster a high performance, engaged team of operations professionals that execute on business plans and align to the national business plan
  • Creates an environment of actively driving for operational excellence
  • Anticipate future needs, proactively planning and changing direction when needed
  • Work with the team to ensure all roles are clear on how to put "the customer at the centre of what we do"
  • Operations acumen including ability to manage a budget, premise management as well as building and executing on a business plan
  • Demonstrates change leadership, leading change in an engaging manner, being transparent and forward thinking
  • Manoeuvring ambiguity, demonstrating strong resilience, being able to conduct crucial conversations on in a timely and efficient manner, grit and being an anchor for the team
  • Fosters an environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organizational goals
  • Ownership of personal development, SMART goals, Individual Development Plan
  • Continuously working on and following through on personal development
  • Using the skills learned in day to day environment to escalate performance
**Be your best at Canada Life

Being a part of C

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