Technical Consultant

7 days ago


Toronto Ontario, Ontario, Canada Riverside Staffing, LLC Full time

We are a fast-growing SaaS company serving over 500 customers, including major enterprises like Equifax, Solvay, and Air Liquide, to manage their critical business documents. Our platform ensures secure, accessible information with full process traceability, helping companies like Google streamline operations and avoid costly mistakes. Recognized by Gartner and customers as one of the most modern solutions in a market of outdated, pre-cloud systems, we’re leading innovation in the document management space.


The Technical Consultant will focus on delivering exceptional client-facing support and guidance while facilitating the implementation and adoption of our platform. This role prioritizes understanding client needs, offering tailored solutions, and serving as a trusted advisor during the onboarding and optimization phases. Responsibilities include conducting client workshops, gathering business requirements, and collaborating with technical teams to ensure solutions meet client expectations. While technical knowledge is advantageous, the primary emphasis is on communication, relationship-building, and ensuring client success. You’ll also support integrations with tools like SAP, Salesforce, and Office 365 by coordinating with developers and providing client feedback on usability and workflows.


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