Technical Business Consultant

23 hours ago

Toronto, Ontario, Canada BlueRock TMS B.V. Full time

BlueRock TMS B.V. is a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions.

Salary

$120,000 per year, based on experience.

We are expanding our operations in the North America market and are looking for skilled and experienced Technical Business Analysts to join our team.

About the Role

This role involves consulting with customers to leverage best practice templates built into the software, optimizing these templates based on tangible use cases, and ensuring that customers achieve maximum value from their TMS implementation.

The ideal candidate will have a strong understanding of TMS platforms and their applications in various industries, as well as experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.

The successful candidate will also be able to work collaboratively across teams and manage multiple stakeholders, with excellent written and verbal communication skills, and fluency in English required.

Responsibilities include:

  • Customer Consultation & Best Practices: Serve as the primary consultant for customers, guiding them on how to best utilize the TMS platform's built-in templates.
  • Template Development & Optimization: Collaborate with the Product and Engineering teams to develop and refine best practice templates within the TMS software.
  • Project Collaboration: Work closely with the Project Manager to design, implement, test, and deploy BlueRock TMS successfully.
  • Data Analysis & Reporting: Develop and maintain dashboards and reports to track the usage and performance of templates across customer implementations
  • Customer Success Collaboration: Partner with the Customer Success team to monitor customer satisfaction and ensure that template usage leads to positive business outcomes.
Requirements

We are seeking candidates with:

  • A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
  • Minimum of 3-5 years of experience in a Technical Business Analyst or similar role, preferably within the SaaS or TMS industries.
  • Proven experience in product-driven environments, with a strong understanding of software implementation and best practices.
  • Experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to non-technical stakeholders.
  • Fluency in English required.
Benefits

We offer a comprehensive benefits package, including:

  • Company devices (Macbook)
  • Employee Participation Plan
  • Employee Referral Program
  • Commuting allowance
  • Opportunities to take initiative and gain hands-on experience. Our motto: You learn by doing
  • A vibrant international working environment
  • Broaden your working experience in Europe, North America, and the Middle East.

We are an equal opportunities employer and take pride in our diverse workforce and inclusive workplace.

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