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Director, Operational Risk Initiatives

3 months ago

Old Toronto Ontario, CA CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.


At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.


To learn more about CIBC, please visit.


What you’ll be doing

Reporting to the Senior Director of Operational Risk Management Programs, the Director, Operational Risk Initiatives and Change Management is responsible for the successful implementation of an enterprise Governance, Risk and Compliance (eGRC) platform to enable Global Operational Risk Management (GORM)/CIBC to assess, monitor, report on operational risk exposures as well as deliver a consistent change management, training & communication approach and oversee GORM’s data governance. You will establish the enterprise vision of a bank-wide eGRC platform in CIBC, maintain/update the GRC roadmap to align with changes in business objectives/strategies, ensure appropriate program management discipline is applied and deliver projects on time, on budget and meet all the business objectives.


You will also deliver a consistent change management approach/methodology for changes initiated by GORM to ensure consistent end user/stakeholder experience – including communication, engagement, training, and post-implementation support.


As the Director Operational Risk Initiatives and Change Management, you will maintain and evolve the eGRC operating model and collaborate with various eGRC stakeholders to ensure seamless integration among the modules and all downstream impacts are well assessed for the changes introduced by the stakeholders. You will chair the monthly eGRC Work Group meeting and quarterly Executive Governance Committee with Third Party as well as oversee third-party governance to ensure all contractual rights and obligations are met on an ongoing basis and manage third-party relationships while working with procurement on contract negotiations.


You will also be responsible for managing annual system releases for new use cases and ongoing maintenance changes, along with production support and liaison with various stakeholders, including Business Application Management team, Technology, external vendors, project managers, business use case owners, etc. You will oversee GORM’s training and communication strategy/approach and course development (e.g. CMTT, BMTT) to support ongoing initiatives and operational risk program changes. Continuously explore and evolve the strategy, leveraging industry best practices. You will also establish GORM’s data governance operating model, acting as the Data Steward for the eGRC platform and the representation for GORM at various data governance forums. Acting as the single point of contact for GORM and coordinate with various GORM stakeholders who manage/own other related systems/applications.


At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.


How you’ll succeed
  1. Champion change – Establish enterprise vision of the GRC roadmap to ensure it meets business objectives, evolve the roadmap with ongoing business strategic changes and priorities.
  2. Results driven – Apply disciplined program/project governance to ensure projects are delivered on time, on budget and meet business objectives.
  3. Open minded – Continuously identify process enhancements opportunities and work with various internal business stakeholders to achieve efficiency and effectiveness.
  4. Internal client relationship - Collaborate with team members across GORM as well as with our business partners to deliver a consistent change management approach/methodology and user/stakeholder experience.
  5. Communication – Ensure effective and consistent engagement, training and communication with all stakeholders that are involved in GORM initiatives.
  6. Thought leadership – Foster a collaborative and open-minded culture and ensure team members are adequately trained, retained, motivated and rewarded fairly.

Who you are

You can demonstrate experience in project/program management, people change management, critical thinking, relationship management with stakeholders and team members. You are familiar with organizational structures, regulatory requirements, and operational risk management processes and procedures. It’s an asset if you have project management or change management certifications.


You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.


You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.


What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.


Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.


*Subject to plan and program terms and conditions.


What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact.


You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.


Job Location Toronto-81 Bay, 31st Floor


Employment Type Regular


Weekly Hours 37.5


Skills: Analytical Thinking, Change Management, Continuous Improvement Techniques, Critical Thinking, Emerging Risks, Group Problem Solving, Leadership, Operation Risk Management, Project Delivery, Project Management, Regulatory Requirements, Risk Management Framework, Strategic Thinking

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