Strategic Accounts Manager
3 days ago
Principal Responsibilities:
Key Account Manager Responsibilities:
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Addressing and resolving key clients’ complaints.
- Acting as the main point of contact between key clients and internal teams.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for sales teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Key Account Manager Requirements:
- Proven experience in key account management.
- Proficient in all Microsoft Office applications as well as CRM software.
- The ability to build rapport with key clients.
- The ability to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Excellent communication skills.
Qualifications:
Education
- Bachelor's Degree in Business Administration, Finance, Sales, or related field. MBA preferred but not required.
Experience
- 7-10 years progressive experience managing key customer accounts, minimum of 5 years experience in industrial markets with sales experience.
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