Strategic Accounts Manager

3 days ago


Calgary Alberta DJ, CA Messer Americas Full time

Principal Responsibilities:


Key Account Manager Responsibilities:

  • Developing and sustaining solid relationships with key clients that bring in the most income for the company.
  • Addressing and resolving key clients’ complaints.
  • Acting as the main point of contact between key clients and internal teams.
  • Supervising the account teams assigned to each key client.
  • Communicating and collaborating with marketing, sales, and logistics departments to ensure that key clients’ needs are met.
  • Compiling reports on account progress, goals, and forecasts for sales teams and stakeholders.
  • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
  • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.


Key Account Manager Requirements:

  • Proven experience in key account management.
  • Proficient in all Microsoft Office applications as well as CRM software.
  • The ability to build rapport with key clients.
  • The ability to handle multiple client accounts.
  • Strong negotiation and leadership skills.
  • Exceptional customer service skills.
  • Excellent communication skills.

Qualifications:

Education

  • Bachelor's Degree in Business Administration, Finance, Sales, or related field. MBA preferred but not required.


Experience

  • 7-10 years progressive experience managing key customer accounts, minimum of 5 years experience in industrial markets with sales experience.


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