Western Canada Service Manager

3 weeks ago

Calgary Alberta DJ, CA Centra Windows Full time

Shape the Future of Service Excellence Across Western Canada This is your opportunity to step into a pivotal, high-impact leadership role with Centra Windows. As our Western Canada Service Manager, you will oversee one of the most dynamic regions in the industry, ensuring our largest partners and VIP clients trust us to deliver unmatched quality, on-time service, and operational reliability. This elevated position requires a decisive, solutions-driven leader who thrives on building high-performing teams, resolving challenges, and delivering exceptional results across a vast geographic area.


Who are we?


OWN IT That’s more than just a motto at Centra—it’s our way of life. As a 100% employee-owned company, we’re not just working for a paycheck; we’re investing in our future together. With state-of-the-art manufacturing plants in Langley and Calgary, and branches across British Columbia and Alberta, Centra is a leader in high-performance vinyl windows and building envelope restorations. For 39 years, we’ve been perfecting our craft and our culture, earning national acclaim as one of Canada’s Most Admired Corporate Cultures and Best Managed Companies. We’re driven by growth and innovation, powered by our dedicated team. Now is an exciting time to join us as we embark on major expansion plans. At Centra, your career isn’t just a job—it’s an opportunity to OWN your growth, your future, and your impact. Embrace the challenge, shape your success, and OWN IT with Centra


The Role:


As the Western Canada Service Manager, you will play a critical leadership role in driving service excellence across a vast and diverse region. Leading two supervisors and their teams of service technicians, you will be responsible for ensuring our most valued partners—large developers, high-volume accounts, and VIP clients—receive exceptional service that reinforces Centra’s reputation as the partner of choice in the multifamily construction market.


This role requires a dynamic leader who combines strategic oversight with hands-on involvement, ensuring on-time delivery, product quality, and unmatched client satisfaction. You will refine workflows, optimize resources, and resolve technical challenges while building a best-in-class service team through training, mentorship, and development. Your ability to lead in a solutions-focused, customer-centric manner will be vital to driving growth and ensuring Centra’s continued success.


With extensive travel required across Western Canada (35%+), you will be on the front lines of service delivery—managing operations, strengthening partnerships, and addressing critical challenges where they arise. This role is not just about keeping up; it’s about setting new standards of excellence.


Core Accountabilities:


  • Client Trust & Relationship Management: Serve as the primary contact for VIP clients and large developers, ensuring exceptional service delivery, proactive communication, and rapid resolution of escalations.
  • Operational Excellence: Refine workflows, optimize scheduling, and oversee resource allocation to deliver unmatched reliability and efficiency across Western Canada.
  • Team Leadership: Build, mentor, and inspire a high-performing team of supervisors and service technicians, driving accountability, development, and operational excellence.
  • Technical Solutions: Provide hands-on leadership and expertise to resolve technical challenges, including water testing, installation troubleshooting, and site inspections.
  • Strategic Growth: Develop and implement strategies to grow Centra’s service capabilities, expand market share, and strengthen our presence as a trusted industry leader.
  • Problem Solving: Take ownership of challenges, delivering effective solutions that maintain trust and reinforce Centra’s reliability and excellence.
  • Collaboration: Work closely with manufacturing, logistics, and sales teams to align operations with customer needs, ensuring seamless project execution.


Our Ideal Candidate:


You are a proven leader with deep roots in the construction industry, particularly with windows and doors. You have a strong track record of managing large service teams, resolving technical challenges, and ensuring operational excellence in high-stakes environments. Your ability to develop teams, drive results, and build trusted client relationships sets you apart.


Key Qualifications:


  • 10+ years of experience in the construction industry, with deep expertise in windows and doors.
  • Hands-on experience with window and door installation and servicing.
  • Demonstrated success in leading and developing service teams or managing multiple service sites.
  • Expertise in water testing and addressing product performance challenges.
  • Proven ability to improve workflows, optimize processes, and drive operational efficiency.
  • Strong, solutions-focused mindset with exceptional problem-solving skills.
  • Customer-first approach to building trusted relationships with VIP and high-volume clients.
  • Willingness to travel extensively (35%+) across Western Canada, with flexibility to respond to critical needs or project milestones.


Where is the job located?


This role is based out of Langley, BC or Calgary, AB. As a regional leader, extensive travel (35%+) across Western Canada is required, including visits to major client sites, project locations, and Centra operations. During key challenges or critical projects, additional travel will be expected to ensure exceptional service delivery.

  • Operations Manager Western Canada

    3 weeks ago

    Calgary, Alberta, D3J, CA FDS Foundation Drilling Services Full time

    FDS Foundation Drilling Services Inc. is a leading provider for foundation tools and equipment in Canada and the USA.We are a driven team that is strong believer in trust, quality and lasting relationships.With our field experience we know how important quick response times, ecellent equipment and reliable service is.As we continue to grow, we’re looking...

  • PXG - Retail Partner Sales Associate (Western Canada)

    5 days ago

    Calgary, Alberta, D3J, CA PXG Full time

    Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs – and we believe we have done just that! With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying...

  • Regional Health and Safety Manager

    5 days ago

    Calgary, Alberta, D3J, CA Onyx-Fire Protection Services Inc. Full time

    Join the Onyx-Fire Protection Team as a Regional Health & Safety Manager!Are you passionate about safety and ready to make a difference? Onyx-Fire Protection Services Inc., a trailblazer in the Canadian fire protection industry, is growing, and we're on the lookout for a dynamic Regional Health & Safety Manager to join our team in Calgary, AB!What’s...

  • Scheduling Manager

    4 weeks ago

    Calgary, Alberta, D3J, CA JBS Food Canada Full time

    SCHEDULING MANAGER – CALGARY, AB – JBS FOOD CANADA ULCWith approximately 3,300 employees, JBS Food Canada ULC (“JBS Canada”) is one of Canada's largest beef processors. Consisting of four locations—the main processing facility located in Brooks, Alberta, where approximately 4,200 head of cattle are harvested and processed daily; the Head Office...

  • Project Manager

    5 days ago

    Calgary, Alberta, D3J, CA SABRE LTD Full time

    UNLOCK YOUR POTENTIAL WITH SABREWe are looking for an experienced Project Manager who has worked with Electrical Equipment Manufacturing or similar industries. This position oversees the successful execution of projects, from reviewing RFQ packages to managing material / labor costing and ensuring compliance with contracts and regulatory requirements. You...

  • Emergency Management Coordinator

    16 hours ago

    Calgary, Alberta, D3J, CA Tourmaline Oil Corp Full time

    Tourmaline Oil Corp. is a Canadian senior crude oil and natural gas exploration and production company. We are focused on long-term growth through an aggressive exploration, development, production and acquisition program in the Western Canadian Sedimentary Basin.The purpose of this role is the ongoing management of the company’s Emergency Management...

  • Key Account Manager

    5 days ago

    Calgary, Alberta, D3J, CA Lactalis Canada Full time

    Job Title: Key Account ManagerLocation: Calgary(AB) or Saskatoon (SK) areaAbout Us:Welcome to Lactalis Canada – where we take pride in being recognized as one of Forbes' 2022 top employers! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadian’s favourite dairy brands such as...

  • Chauffeur

    3 weeks ago

    Calgary, Alberta, D3J, CA Cascade Limousine Service Part time

    Company DescriptionCascade Limousine Service in Calgary, AB, provides personal and group transportation services with a diverse fleet of vehicles, including sedans, SUVs, limousines, vans, and a party bus. From airport transfers to weddings, birthdays, team-building events, and funerals, we prioritise safety, timeliness and comfort for our private and...

  • Pricing Manager, Superstore Deli/Hot Meal Replacement

    3 months ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Full time

    Referred applicants should not apply directly to this role.All referred applicants must first be submitted through Workday by a current Loblaw Colleague.Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the...

  • Senior Manager, International Tax

    4 months ago

    Calgary, Alberta, D3J, CA BDO Canada Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Manager, Tax Incentives

    4 months ago

    Calgary, Alberta, D3J, CA BDO Canada Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Engineering Sales Representative CRS

    2 months ago

    Calgary, Alberta, D3J, CA MAPEI Inc. Full time

    Under the responsibility of the Business Development Manager (Western Canada), the position holder fulfills the responsibilities linked to sales and market development of the concrete Restoration Systems (CRS) division for the Prairies Represents the company for a specific clientele (consultants, engineers, architects, construction professionals, suppliers,...

  • Senior Consultant/Manager, SR&ED

    4 months ago

    Calgary, Alberta, D3J, CA BDO Canada Full time

    Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal...

  • Clinical Manager

    4 months ago

    Calgary, Alberta, D3J, CA Extendicare Canada Inc. Full time

    Job Description Candidates are invited to apply for the Full Time temporary position of Program Manager of Larkspur Program. Extendicare Cedars Villa, a 243-bed long-term care home, located in Calgary, Alberta. Larkspur Unit is a 45 bed unit that provides care to seniors with Mental Health, Substance abuse and Complex health needs.Reporting to the Director...

  • Pricing Manager, Superstore Deli/Hot Meal Replacement

    3 months ago

    Calgary, Alberta, D3J, CA Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Senior Communications Specialist

    3 weeks ago

    Calgary, Alberta, D3J, CA Volker Stevin Canada Full time

    At Volker Stevin, our Senior Communications Specialist plays a pivotal role in shaping our storytelling, both internally and externally, to enhance employee engagement and elevate our brand. This impactful role is integral to fostering a positive workplace culture, supporting business objectives, and celebrating the legacy we continue to build in the...

  • Hotel Manager

    1 week ago

    Calgary, Alberta, D3J, CA Element Hotel - Calgary, Alberta Canada Full time

    We are looking for an experienced and driven Hotel Manager for our BRAND NEW ELEMENT HOTEL in Calgary - who will lead a team towards success!The Ideal Candidate• Prior Hotel Manager or General Manager experience preferred.• Experience opening hotels experience and Marriott experience.• Organized, detailed oriented and able to lead a winning team of...

  • Talent Acquisition Specialist

    4 weeks ago

    Calgary, Alberta, D3J, CA Volker Stevin Canada Full time

    At Volker Stevin, our Talent Acquisition Specialist is key to our recruitment initiatives to drive the success of every project, contributing to the legacy we build within the communities we serve. If you're ready to take on an impactful role where safety, teamwork, and growth are paramount, we encourage you to join our dynamic team. Together, we’ll...

  • Talent Acquisition Specialist

    4 weeks ago

    Calgary, Alberta, D3J, CA Volker Stevin Canada Full time

    At Volker Stevin, our Talent Acquisition Specialist is key to our recruitment initiatives to drive the success of every project, contributing to the legacy we build within the communities we serve. If you're ready to take on an impactful role where safety, teamwork, and growth are paramount, we encourage you to join our dynamic team. Together, we’ll...

  • Financial Services Representative

    2 weeks ago

    Calgary, Alberta, D3J, CA PFSL Investments Canada Ltd Part time

    Company DescriptionCompany DescriptionJoin a dynamic and growing team in the financial services industry, where you’ll have the opportunity to make a meaningful impact on individuals, families, and businesses. Our organization is dedicated to empowering clients with tailored financial solutions and providing exceptional support every step of the way.Role...