Help Desk Analyst
5 days ago
Progression3 is in search of Bilingual Help Desk Analysts (French and English).
Location: remote in Canada
Requirements
- Experience within an IT Support or Service Desk position
- Excellent phone support skills and clear communication
- Bilingual English/French
Specific Responsibilities
- Ensure end-to-end customer experience and act as the single point of contact for all incidents and service requests via phone, email or other mediums
- Perform initial assessment, troubleshooting, diagnosis and triaging of all incidents
- Troubleshoot and resolve complex hardware, software, laptop, printers and smartphones
- Record, track and document the service desk or incident request, including all successful and unsuccessful decisions made and actions taken to final resolution
- Take ownership of all incidents and service requests until fully resolved
- Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
- Escalation to appropriate IT infrastructure and application groups when required
- Perform post-resolution follow-ups on all incidents
- Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
-
Data Science Analyst
4 weeks ago
Canada, CA Energy & Finance Institute Full timeAre you passionate about transforming data into actionable insights? Do you thrive in a fast-paced, innovative environment? We’re looking for a Data Science Analyst to join our team and help us drive data-informed decisions that shape the future of our business.What You’ll DoAnalyze complex datasets to uncover trends, patterns, and actionable...
-
Technical Product Analyst
1 month ago
Canada, CA Insight Global Full timeTechnical Product Analyst - Anaplan12 month contractFULLY REMOTE - Canada OR United StatesRequired Skills & Experience QualificationsA minimum of a bachelor’s degree is required. Preferably in Information Technology, Computer Science, Business, or related field.5+ year preferred of relevant experience in defining and documenting requirements and supporting...
-
Dynamics Helpdesk Consultant
4 months ago
Canada, CA InterEx Group Full timeCONTRACT - D365 CE - HELP DESK CONSULTANT - REMOTE - 3 MONTHSOur client is supporting a large Dynamics 365 CRM programme which is being rolled out across the entire business in multiple entities across North America.My client is looking for a Senior D365 CE Helpdesk Consultant who specialises in D365 CE troubleshooting.2-4 week startFull TimeFully...
-
Support Analyst
1 day ago
Canada, CA Collabera Full timeDay to Day Responsibilities:Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associatesOverseeing tickets that are open and closing them once issues are resolvedCollaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues...
-
Receptionist
3 days ago
Canada, CA Wilkinson Construction Full timeReceptionist Job DescriptionWilkinson Construction Services Inc. is a professional Construction Service located in the Downtown of the Commercial City of Toronto, that provides construction project owners with effective management of their project's schedule, cost, quality, safety, scope, and function.We are looking for a receptionist which is to be...
-
Human Resources Analyst
5 days ago
Canada, CA Insight Global Full timeInsight Global is looking for a People Analytics Consultant to join one of North America's largest athleisure wear companies. This person will be responsible for partnering with the Distribution Center team to help them understand the impact of their work through metrics and story telling. They will collaborate with stakeholders and leaders to understand...
-
People Analystics Consultant
5 days ago
Canada, CA Insight Global Full timeRequired Skills & Experience 3-4 years experience in data analyticsStrong experience working with and analyzing people data and HR dataIn-depth understanding of data governanceProficiency with Microsoft Suite (Excel, Power BI) and SQL (not as important), R basicsExcellent communication and working with executive level stakeholders Job Description Insight...
-
Technical Writer
2 weeks ago
Canada, CA Sigma Software Group Full timeWe are looking for a talented and passionate Technical writer who will help to create well-structured and extensive documentation.As a Technical Writer, you will be a part of our dynamic team and report directly to the Chief Product Officer.Sounds like you? We are waiting for you in our team!ResponsibilitiesDevelop clear, concise, and comprehensive technical...
-
Technical Writer
2 months ago
Canada, CA Sigma Software Group Full timeWe are looking for a talented and passionate Technical writer who will help to create well-structured and extensive documentation.As a Technical Writer, you will be a part of our dynamic team and report directly to the Chief Product Officer.Sounds like you? We are waiting for you in our team!CustomerThe company was founded in 2012 in Brooklyn. Our humble...
-
Director, Client Experience
5 days ago
Canada, CA Avanti Software Inc. Full timeLearn.Grow.ThriveWe are transforming our Client Experience function into a strategic driver of growth and retention, delivering stellar client experiences that build trust and loyalty at every touchpoint. To accomplish our strategic plan, we are looking for a new Director, Client Experience to lead the way.As Director, you will lead the shift from a...
-
Canada, CA Deloitte Full timeDeloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.Work you'll doSupport Global Tax - InternationalConduct primary review of international workpapers from non-US entities related to...
-
Business System Administrator
2 months ago
Canada, CA Jamesway Full timeCompany DescriptionJamesway Incubator Company Inc. (JIC) is a global provider of commercial Poultry Incubation Products and Services. Jamesway is a privately held company, headquartered in Cambridge, Ontario, Canada and operates subsidiaries in the United States, United Kingdom and China.Jamesway is a leader in the poultry industry, committed to innovation...
-
Receptionist
4 weeks ago
Canada, CA BDO Canada CA Full timeAbout the jobPutting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on...
-
Organizational Change Manager
2 weeks ago
Canada, CA Ehub Global Inc Full timeGiven the large volume and complexity of its cases, OPGT requires advanced financial and accounting processes, which are currently managed through the Public Trustee Information System (PTIS). This project’s primary objective is to replace PTIS with a modern platform developed on Microsoft Dynamics, integrating both Customer Relationship Management (CRM)...
-
Executive Producer – YouTube Live Morning Show
2 weeks ago
Canada, CA Bear Bull Traders Full timeJob Title: Executive Producer – YouTube Live Morning Show (Stock Market & Day Trading Focus)Location: RemoteJob Type: Full-timeAbout Bear Bull Traders:Bear Bull Traders is a leading online community and YouTube channel dedicated to providing top-notch stock market education, live trading, and financial news. We specialize in helping traders and investors...
-
DFIR Manager
2 months ago
Canada, CA CyberClan Full timeCompany SummaryEstablished in 2006, CyberClan’s carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’ Global IncidentResponse Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with provendefensive methodology. Our goal...
-
DFIR Manager
1 day ago
Canada, CA CyberClan Full timeCompany SummaryEstablished in 2006, CyberClan’s carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’ Global Incident Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven defensive methodology. Our...
-
Senior Sales Manager
1 month ago
Canada, CA DXC Technology Full timeProject Description:DXC cultivates a work environment that attracts and retains some of the most skilled talent in today's workplace. With a strategic focus on our people and our customers, we are committed to doing what's best for both. That's why we're creating a workplace where employees seize change as an opportunity to accelerate their...
-
Canada, CA Esri Canada Full timeEsri Canada has an immediate requirement for a Technical Solutions Specialist to support the sales, marketing and Industry Solutions activities within the Utilities Market. The Utility Team’s primary focus is on electric, gas, water, wastewater, stormwater and telecom industries. This position will report to the Team Lead, Utility Technical Solutions and...
-
Principal Technical Program Manager
2 weeks ago
Canada, CA Priority Full timeJob Title: Data Services - Principal Technical Program ManagerReports to: Director of Technical Program ManagementDepartment: PMOLocation: Remote - CanadaGrade: 19Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform...