Support Analyst

3 days ago


Canada, CA Collabera Full time

Day to Day Responsibilities:


  • Taking 25-30 calls/day lasting an average of 10 minutes. Assisting store associates and some corporate associates
  • Overseeing tickets that are open and closing them once issues are resolved
  • Collaboration with the rest of the team for help with tickets, using Teams to communicate with team members and resolve issues


Must-Haves:

  • Bilingual (English & French)
  • Strong customer service experience
  • Willingness to learn and ability to learn quickly
  • Manage difficult conversations with customers
  • Microsoft Office Suite experience (computer savvy)



Plusses:

  • SAP Knowledge
  • General knowledge (order management)
  • IT background



Pay rate: $22-25/hr



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