DFIR Manager

Company Summary

Established in 2006, CyberClan’s carefully selected team of experts are capable of solving complex cyber security challenges – keeping data secure and businesses running as usual. CyberClan’ Global Incident

Response Teams are available 24/7/365 to leap into action, responding to all cyber-attacks with proven

defensive methodology. Our goal is to get businesses fully operational as quickly as possible and to

further prevent any downtown or impact to the business operations. CyberClan investigates and assists

clients with all types of security breaches, insider threat, unauthorized access, malicious code.

Responsibilities of Role:

• Leading security incidents in a cross-functional and collaborative environment, targeting incident resolution

• Developing IR initiatives that improve our capabilities to respond and swiftly remediate security events

• Identifying, developing, and articulating the missions of highest importance for your teams

• Reporting on security incident performance and risk indicator metrics

• Identifying and tracking key performance metrics for the team; utilizing metrics to find new ways to improve sustainability for your team and improve security incident response and remediation closure rates

• Leading and fostering innovation within the Security Incident Response team, driving key decisions and focus on client outcomes

• Creating a culture of accountability, quality, agility, and high performance that will foster the attraction, development, and retention of security analysts

• Mentoring and coaching team members to continue to scale in our high-growth environment

• Responsible for being a focal incident response point for all within the organization (Incident Response/Post Breach Remediation/RMS Advisory/MSSP Advisory). This includes being able to provide initial analysis and identification of IOC’s, escalation to the appropriate business units and post-incident activities.

• Oversee Incident Response Plans: Design, implement, and manage the client's incident response policies and procedures to ensure preparedness.

• Coordinate Incident Response Teams: Lead cross-functional teams during security incidents, ensuring an organised and timely response.

• Triage and Prioritise Incidents: Assess incidents for severity and potential impact, assigning appropriate resources and setting response priorities.

• Communication: Serve as technical point of contact during an incident, providing updates to internal and external stakeholders.

• Serve as an incident manager, reporting key findings, barriers, escalations and concerns to the Head of DFIR, while liaising with Legal, Director of Sales and IRC team

• Support the Global Head of DFIR with Project based work that advances the output and productivity of the department and organization

• Maintain and prepare departmental reports for Key Performance Indicators (KPIs) to be presented to the Global Head of DFIR and EVP Sales & Revenue as needed

• Provide leadership and support to the CERT team, acting as a backup for the Global Head of DFIR during vacations or time-off

• Responsible for supporting a wide number of technologies and being able to proficiently perform advanced troubleshooting on the fly (packet captures, debugs, traffic analysis)

• Work on the continued development of DFIR/CERT and Machine investigation lifecycles as part of the ongoing process to enhance IR capabilities; also provided significant contribution to the revision of Incident Response and Post Breach Remediation policies, procedures and process.

• Responsible for developing and documenting Incident Response methods and guidelines for the organizations

• Develop a detailed Incident Response run book of tools, techniques and forensic methods for personnel to utilize during investigations.

• Support in the departments DFIR tooling selection process and any proof of concept projects.

• Chain of Custody: Ensure that evidence is collected, handled, and preserved in a legally defensible manner, maintaining the chain of custody for potential litigation.

• Perform live-endpoint investigation, including the identification and gathering of key forensic artifacts, offline investigation as needed and providing remediation actions as needed.

• Implements and deploys an Incident Response focused ticketing system to improve incident tracking, remediation and metrics for incidents worked.

• Post-incident Analysis: Conduct root cause analysis after incidents to identify vulnerabilities and develop strategies to prevent recurrence.

• Recovery Support: Work closely with IT and cybersecurity teams to guide recovery efforts, including system restoration and remediation.

• Responsible for working with 3rd parties in order to assist with incident response, business email compromise, security breach, improve overall security, investigations, recommendations and remediation.

• Responsible for reporting of security metrics related to the Incident Response team.

• Provides mentoring to team members of incident response techniques and methodologies

• Assists Sales and SOC in the successful conversion from incident response, PBR, RMS, eDiscovery to SOC; including process and procedure build out.

• Developing and providing high-level technical reports in response to clients

• Developing and providing high-level business unit specific KPI’s to senior management

• Developing and providing metrics surrounding the departments utilization, engagement timelines, profitability and billing

• Supporting Incident Response Coordinator (IRC) workflows.

• Incident Response Metrics and Reporting: Track and report key performance indicators (KPIs) and metrics related to incident response and digital forensics to senior leadership.

• Budget and Resource Management: Oversee the allocation of resources, including personnel, tools, and budgets, to effectively manage incident response and forensics operations.

• Understand the process for time tracking and auditing to ensure Budget and Resource Management: Oversee the allocation of resources, including personnel, tools, and budgets, to effectively manage incident response and forensics operations.

• Monitor and Manage Regional profit & loss metrics and requirements

• Create and maintain and enhanced onboarding program that is concise and repeatable, effectively covering all aspects of the CERT role

• Serve as a member of a 24x7/365 service delivery team that handles incident response, post breach remediation, escalation, required to perform complex investigations and/or troubleshooting and driving root cause to resolution.

• Incident Response Training: Organise and lead training sessions and simulations (e.g., tabletop exercises) for CERT staff to improve readiness and response capabilities.

• Client Education: Raise awareness across external organisations about digital forensics, incident response protocols, and security best practices.

• All activities and responsibilities will be required to provide support to the Global CERT team and are not limited to one region

• Maintain and manage AWS instances to ensure timely deletion and removal of data to minimize company and customer fees/overages

Requirements/Must Haves:

• Minimum 3 years of Management/Leadership experience

• Minimum 3 years of client facing experience in technical situations

• Minimum 6 years of experience in Incident Response

• Bachelor’s degree or matched work experience

• 5+ years of information security experience as well as leading teams with a deep passion for cybersecurity and incident response

• Experience in the Cyber Insurance and Legal markets

• Successful track record of helping to implement security initiatives and frameworks in a flexible and innovative manner

• Ability to understand technical issues teams face day-to-day and act as a player/coach for blocker removal

• A collaborative approach to decision-making and the ability to influence with minimal guidance

• Experience in conducting Tabletop Exercises in Incident Response

• Experience in the deployment and management of EDR Technology

• Experience with Security Technologies and NIST Framework

• Developing, documenting and implementing incident response methods, process

• Perform live endpoint investigations

• Experience in forensic investigations both on-premise and cloud

• Experience in mentoring developing and delivering inhouse training

• Must be available to provide coverage to meet business requirements in 3 regions

• Strong knowledge of DFIR Tools

• Strong knowledge of Virtualization Technologies, Operating Systems, Firewalls, VPN’s, SIEM, Enterprise Gateway Technologies, Networking Devices, Security Technologies, etc.

Asset/Nice-to-Have:

• Bilingual – Ability to communicate in English and French

Job Type

• Full-Time/Exempt

Location

• 100% Telecommuting

• Candidate must have legal authorization to work in the US/UK/CA/RO/AUS

• Ability to travel up to 10% of the time as necessary for complex CERT incidents and for customer sales & marketing-based events as needed (This can include international travel from time to time)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

This role requires strong technical, leadership, and communication skills, as well as the ability to remain calm and decisive during high-pressure situations. The DFIR Manager is critical in protecting our clients’ digital assets and ensuring a swift and effective response to security breaches.