ServiceNow CSM Developer

6 days ago


Canada ITSM Solutions International Full time

We are seeking an experienced CSM Developer to join our client's team in Canada. The ideal candidate will possess hands-on experience with ServiceNow CSM modules, including Case Management, Knowledge Management, Problem Management, and Field Service Management. You will also have a solid understanding of ITSM processes and the Service Portal.

Key Responsibilities:

  • Implement and manage ServiceNow CSM, including Case Management, Knowledge Management, and Problem Management functionalities.
  • Apply best practices when implementing CSDM (Common Service Data Model).
  • Build and maintain custom applications, integrations, workflows, and automation within the ServiceNow platform.
  • Develop and integrate APIs using SOAP and RESTful services.
  • Leverage ServiceNow scripting (JavaScript) to create solutions and automation.
  • Contribute to CMDB (Configuration Management Database) implementation.
  • Collaborate with cross-functional teams to ensure the smooth delivery of solutions.

Required Skills and Qualifications:

  • ServiceNow CSM (Case Management, Knowledge Management, Problem Management, and Field Service Management) experience.
  • Strong understanding of ServiceNow ITSM processes and Service Portal.
  • ServiceNow CAD (Certified Application Developer) and CIS-CSM certification.
  • Proven experience in building custom applications, workflows, and integrations.
  • Proficiency with SOAP and RESTful API technologies.
  • Expertise in JavaScript for scripting within the ServiceNow environment.
  • Solid knowledge of CMDB and its implementation.
  • Strong web development skills in HTML, CSS, and JavaScript.
  • Familiarity with markup languages such as HTML and XML.
  • Knowledge of stylesheet languages like CSS.
  • Expertise in cloud computing technologies.
  • Excellent communication and collaboration skills to work effectively in a team environment.
  • Strong problem-solving, analytical, and decision-making abilities.
  • Familiarity with the telecom domain is a plus.

If you're a skilled ServiceNow CSM developer with a passion for driving innovation and providing impactful solutions, we'd love to hear from you



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