ServiceNow CSM Developer
6 days ago
We are seeking an experienced CSM Developer to join our client's team in Canada. The ideal candidate will possess hands-on experience with ServiceNow CSM modules, including Case Management, Knowledge Management, Problem Management, and Field Service Management. You will also have a solid understanding of ITSM processes and the Service Portal.
Key Responsibilities:
- Implement and manage ServiceNow CSM, including Case Management, Knowledge Management, and Problem Management functionalities.
- Apply best practices when implementing CSDM (Common Service Data Model).
- Build and maintain custom applications, integrations, workflows, and automation within the ServiceNow platform.
- Develop and integrate APIs using SOAP and RESTful services.
- Leverage ServiceNow scripting (JavaScript) to create solutions and automation.
- Contribute to CMDB (Configuration Management Database) implementation.
- Collaborate with cross-functional teams to ensure the smooth delivery of solutions.
Required Skills and Qualifications:
- ServiceNow CSM (Case Management, Knowledge Management, Problem Management, and Field Service Management) experience.
- Strong understanding of ServiceNow ITSM processes and Service Portal.
- ServiceNow CAD (Certified Application Developer) and CIS-CSM certification.
- Proven experience in building custom applications, workflows, and integrations.
- Proficiency with SOAP and RESTful API technologies.
- Expertise in JavaScript for scripting within the ServiceNow environment.
- Solid knowledge of CMDB and its implementation.
- Strong web development skills in HTML, CSS, and JavaScript.
- Familiarity with markup languages such as HTML and XML.
- Knowledge of stylesheet languages like CSS.
- Expertise in cloud computing technologies.
- Excellent communication and collaboration skills to work effectively in a team environment.
- Strong problem-solving, analytical, and decision-making abilities.
- Familiarity with the telecom domain is a plus.
If you're a skilled ServiceNow CSM developer with a passion for driving innovation and providing impactful solutions, we'd love to hear from you
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