ServiceNow Product Owner

1 week ago


Canada ITSM Solutions International Full time

We are looking for a ServiceNow Product Owner with a strong background in telecommunications (Telco) to define the vision, strategy, and priorities for our ServiceNow platform. In this role, you will act as a bridge between business stakeholders and the development team, gathering requirements, managing the product backlog, and ensuring the successful implementation of new features and functionalities. Your focus will be on optimizing business processes and improving user experience across various ServiceNow modules such as IT Service Management (ITSM) and Customer Service Management (CSM), with a specific emphasis on the Telco industry.

The ideal candidate will bring deep expertise in Telco business processes and organizational change, helping guide internal customers on their ServiceNow journey. You will lead clients toward best practices, collaborate with team members to achieve project goals, and assess the impact of changes and innovations. As a functional subject matter expert, you will serve as a key resource for both clients and teammates, ensuring the successful adoption of ServiceNow in a Telco environment.

Key Responsibilities:

  • Requirement Gathering: Conduct workshops with stakeholders to understand business needs, gather requirements, and translate them into user stories for development, with a strong focus on Telco-specific processes.
  • Product Backlog Management: Collaborate with the Product Manager to prioritize and maintain the product backlog, ensuring the roadmap reflects both business value and user priorities, particularly within the Telco sector.
  • Collaboration with Development Team: Work closely with the ServiceNow development team to communicate requirements, clarify any ambiguities, and ensure successful sprint execution while considering Telco-specific needs.
  • Stakeholder Management: Build strong relationships with key stakeholders, including senior management, end users, and technical teams, ensuring expectations are managed and concerns are addressed, with a focus on Telco-related challenges.
  • Testing and Quality Assurance: Participate in testing phases to ensure that new and existing features meet quality standards and align with both Telco industry needs and business objectives.
  • Documentation: Create and maintain detailed project documentation, including requirements, process flows, use cases, and user stories, with a particular emphasis on Telco operations.

If you are an experienced ServiceNow Product Owner with Telco industry experience, a passion for process optimization, and the ability to drive successful ServiceNow implementations, we invite you to apply and be part of our client's dynamic team



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