Engagement Manager

2 days ago

Toronto Ontario, Ontario, Canada Acunor Full time

Job title: Engagement Manager - Data Science

Location: Toronto ON

Duration: Full Time - Hybrid


Responsibilities:

  • Collaborate with business partners and key stakeholders to understand business needs and translate into actionable analytics tasks, considering the data available, collaborations needed from other teams and value impact to business
  • Work with data, reporting and other analytics partners to design suitable analytics solutions for the business with future scalability in mind
  • Maintain and continuously refine existing strategy analytics products supporting BAU activities, investigate any issues and update these products as the business needs evolve
  • Perform critical data quality checks/validations prior to any analytical tasks to ensure high quality work can be developed to support data-driven decision-making
  • Identify opportunities for automation and performance improvements within analytical projects
  • Regularly monitor progress, evaluate outcomes, and provide insightful reports to clients
  • Lead client engagements, including scoping projects, defining deliverables, and managing successful project execution. Act as a trusted advisor to senior executives and stakeholders, offering expert guidance on analytics-related decisions
  • Provide mentorship and guidance to team members, conduct performance evaluations, set goals, and ensure the team's productivity and effectiveness
  • Continuously research and evaluate emerging industry trends, frameworks, and methodologies to provide up-to-date recommendations


Qualifications:

  • 8+ years of experience in data science or related fields for Engagement Manager role
  • Strong expertise in strategy analytics, use of tools like SQL and Python
  • Proven ability to apply statistical and mathematical theories to business
  • Experience in working with optimizing complex data structures & processes in multi-business environments
  • Excellent communication and presentation skills, with the ability to effectively engage and influence clients and stakeholders
  • Strong business acumen and strategic thinking abilities
  • Bachelor’s degree in relevant field (e.g. Data Science, Computer Science, other engineering / management). Advance degree preferred
  • Experience with contact center systems and related data hierarchies preferred (but not mandatory)
  • Prior knowledge of Finance and banking preferred

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