Technical Project Manager

1 month ago

Victoria Capital Regional District, CA Recooty Full time

About Pani

Pani Energy is made up of a world-class team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently, saving energy, consumables, and the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration.

Pani is part of the 2024 Global Cleantech 100 list of companies committed to taking action on the climate crisis for our contribution to accelerating the water sector's transition to net zero, and we are looking for driven, enthusiastic people who share this vision.

Position Description

As a Technical Project Manager, you will play a pivotal role in ensuring the smooth and positive journey of our customers from the point of sale to ongoing success. Reporting to the Head of Customer Experience, you will own the project management of the successful delivery of each new plant. This role requires a strategic thinker with excellent project management skills, a customer-centric mindset, and the ability to collaborate cross-functionally to deliver a world-class customer experience.

About You

You have a passion for project management and enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally, you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy, and CO2 reduction.

What you bring to the team
  • Post-secondary degree in Computer Science/Science/Business with formal grounding in software or the equivalent combination of business/technical education and experience.
  • Proven experience as a Project Manager, implementing software solutions for customers.
  • Demonstrable experience leading complex customer-facing projects, including resource allocation.
  • Preferred certification such as PMP or PRINCE2.
  • Strong communication and interpersonal skills.
  • Analytical mindset with the ability to leverage data for decision-making.
  • Familiarity with CRM tools and project management software.
  • Customer-centric approach with a passion for delivering exceptional customer experiences.
ResponsibilitiesProject Management:
  • Develop and maintain comprehensive project plans to guide the customer journey, from sales engagement to onboarding, successful value realization, and product delivery to customer success.
  • Coordinate with internal teams, including sales, marketing, product, and customer success, to ensure alignment on customer experience objectives.
  • Prepare and lead project management aspects of onboarding process such as kickoff call presentations, project charters, project update calls or emails with customers.
  • Monitor and measure key performance indicators (KPIs) to assess the success of the onboarding projects and identify areas for improvement.
  • Keep stakeholders informed and supported by sharing relevant insights and feedback gathered during the onboarding process.
Onboarding and Implementation:
  • Collaborate with the sales team to gather client requirements and expectations during the pre-sales phase.
  • Lead the onboarding process, ensuring a smooth transition from sales to implementation, and facilitate effective communication between internal stakeholders and the client.
  • Collaborate with Customer Success Manager to keep project elements on track and triage new requests and data points from internal teams and customers.
Continuous Improvement:
  • Analyze customer feedback and performance data to identify opportunities for process improvement and enhanced customer satisfaction.
  • Collaborate with cross-functional teams to implement changes and optimizations to the customer experience journey related to projects.
  • Lead regular team retrospective meetings to ensure each team member's blockers are openly discussed.
Nice to Have
  • Experience in the water industry, ideally in water/wastewater treatment.
  • Experience working for a SaaS startup.

Does this role sound like the next step in your career?

Then we want to hear from you If you don’t meet all of our requirements exactly, then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.

Our commitment to an extraordinary work environment

At Pani, our values drive how we work with each other, and we believe that being yourself at your place of work is just as important as the work you do. We strive to foster an inclusive and diverse community for all employees from all walks of life. So, no matter your gender, sexual orientation, physical ability, religion, ethnicity, race, age, or geographical location, we are a community that welcomes you.

Our Pani Recruitment Team personally reviews each application.

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