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IT Infrastructure Support Analyst

2 months ago

Guelph Ontario LE, Durham region, Canada TalentWorld Full time

Be a key player in our high-energy team, ensuring our infrastructure operates seamlessly. With 5-8 years of experience in large zOS systems, you'll handle 24/7 monitoring, swiftly resolve incidents, and lead system recovery efforts. Your skills in UNIX, Windows servers, and service management tools will be essential. If you thrive in a dynamic environment and want to make a significant impact, this role is perfect for you. Jump into this exciting opportunity and help drive our operational success

TalentWorld is recruiting a IT Infrastructure Support Analyst in Guelph, Ontario for one of our clients.

Responsibilities

  • Oversee mainframes, UNIX, Windows servers, storage, and network devices 24/7 to meet SLAs.
  • Quickly address high-priority requests and incidents; escalate as needed.
  • Participate in system recovery and service restoration efforts.
  • Apply updates, patches, and resolve related issues.
  • Execute approved changes for mainframe, midrange, and network platforms.
  • Meet service level commitments to clients and stakeholders.
  • Develop training materials and maintain documentation.
  • Engage in yearly audits and disaster recovery drills.
  • Work various shifts, including nights, holidays, and weekends.

Qualifications

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Relevant certifications such as ITIL Foundation, CompTIA A+, or similar.
  • 5-8+ years of demonstrated experience supporting large zOS mainframe systems.
  • Extensive experience with UNIX and Wintel servers.
  • Proficiency with service management tools like eSMT, CIT, Remedy, and ITIL.
  • Familiarity with system and application monitoring tools, OS365 Suite, and Power BI.
  • Knowledge of relevant programming languages and scripting (e.g., Python, Shell scripting).
  • Ability to work flexible hours, including shifts (7:00 AM to 7:00 PM, 7:00 PM to 7:00 AM), holidays, and weekends as needed.

Employment Details

  • Salary: $50.00HR - $55.00HR
  • Benefits: 40 hours weekly, Contract, Fulltime, Hybrid
  • Schedule: 7:00 AM to 7:00 PM, 7:00 PM to 7:00 AM), holidays, and weekends as needed.
  • Other: 6 months contract, possibility of extension, career growth

Interested in IT Infrastructure Support Analyst role in Guelph, Ontario?

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